B2B Sales Support Specialist
9 Days Old
Since 1951, Hickory Farms has connected people with savory flavors to share and send. Our specialty cured meats and cheeses are available for purchase online, in catalogs, in leading mass merchants and supermarkets, and in seasonal retail locations in the US and Canada.
Hickory Farms is a privately held company with nearly 75 years of delivering quality, well-loved food gifts and charcuterie essentials. Every member of our nimble, dynamic team makes an impact every day in a high-energy, results-driven culture.
Our Values lead the way. They are: The customer is our focus. Integrity and respect. We own it. Everyone has a place at the table. We embrace change. We savor the journey together.
Position Overview:
The B2B Sales Support Specialist - Corp Sales will play a key role in supporting our business-to-business sales efforts by providing exceptional administrative, operational, and customer service support. This is a Hybrid role, in office 2 days a week.
Requirements
Essential Duties and Responsibilities: include but are not limited to the following:
- Review and process inbound B2B leads from HF and WGC programs based on qualifying parameters, and pass them to the intern team for CRM entry
- Support the Inside Sales Manager on key growth initiatives such as reactivation and referral campaigns
- Proactively engage with existing B2B customers post-purchase to confirm satisfaction and explore upsell opportunities
- Consistently meet or exceed weekly sales goals and outreach targets
- Partner cross-functionally with the B2B Sales Operations, Data Entry, and Customer Service teams to ensure seamless order processing and delivery
- Cultural fit that embodies the company's core values.
Other Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities independently in a dynamic, fast-paced setting
- Excellent communication skills and a customer-first attitude
- Team-oriented mindset with a proactive, problem-solving approach
- High degree of professionalism and confidentiality
Educational and/or Work Experience Qualifications:
- Associate Degree preferred.
- 1-3 years of experience in sales support, customer service, or administrative roles, preferably in a B2B environment.
- Experience with CRM systems, Microsoft D365 preferred.
- Proficient in Microsoft Office Suite.
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Must be able to complete the "essential job functions" with "reasonable accommodations" and meet all the mandatory qualifications under the ADA guidelines.
- Must be able to lift and carry up to 25 lbs.
- Must be able to perform essential physical activities such as lifting, climbing, standing, stooping, or typing.
- Must be able to talk, listen, and speak clearly on the telephone.
Pay: $57K - $62K
Benefits:
- 401(k)
- Health insurance
- Retirement plan
- 401(k) matching
- Paid time off
- Employee discount
- Health savings account
- Dental insurance
- Flexible schedule
Hickory Farms is an Equal Opportunity Employer committed to creating a diverse and inclusive culture that does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
- Location:
- Chicago
- Job Type:
- PartTime
