At T-Mobile, we value YOU! Our Total Rewards Package is designed to ensure our employees receive the same passion and care we provide to our customers. All team members enjoy a competitive base salary and a comprehensive compensation package that represents our commitment to you. Our employees have numerous wealth-building opportunities, including an annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round financial coaching. That's how we empower our employees to be UNSTOPPABLE! Job Overview: Mobile Associates (MA) play a crucial role as members of our Retail Team of Experts, bringing the T-Mobile brand to life. As brand ambassadors, they create excitement around our products and services, driven by a passion for the connected world. They thrive in a fast-paced environment where technology, customer needs, and the retail experience are constantly evolving. This role focuses on making meaningful connections with our customers, excelling at building new relationships while deepening existing ones. As a Mobile Associate, you will: Develop skills to serve and sell effectively, providing an exceptional customer experience and fostering loyalty. Assist customers in resuming their shopping journey, whether online, through Customer Care, or in-store. Explore individual needs and demonstrate the latest technology through hands-on experiences. Engage in collaborative selling to find personalized solutions for our customers, including unique accessories and cutting-edge IoT devices. Approach service and sales tasks with integrity, compassion, and composure. Additionally, you will learn to: Utilize digital tools to inform customers about T-Mobile’s offerings, such as our extensive coverage and plans. Complete training in T-Mobile's in-store experience, enhancing your skills and understanding of systems. Maximize your time on shift by seeking information and learning about innovations in wireless technology. Qualifications: High School Diploma/GED (Required). 6 months of customer service and/or sales experience, preferably in a retail environment. A passion for customer advocacy and delivering enjoyable interactions (Required). A competitive spirit with proven success in a dynamic sales environment (Required). A willingness to collaborate with peers and store leaders, contributing to a positive atmosphere while resolving customer issues (Required). Ability to balance performance goals with customer service needs (Required). Licenses and Certifications: Must be at least 18 years old. Legally authorized to work in the United States. Incentives: In the first 90 days at T-Mobile, you'll receive on-the-job training with hourly pay. After training, you will advance to the Mobile Expert role with an annual incentive target of $18,000/year, with actual incentives based on performance and employment status. All employees earn a guaranteed minimum of $20/hour inclusive of base pay and incentives. Benefits: T-Mobile provides a range of benefits to support our team. Full and part-time employees can access similar benefits. We offer: Medical, dental, and vision insurance. Flexible spending accounts. 401(k) with company match. Employee stock grants and stock purchase plans. Paid time off including up to 12 paid holidays each year. Parental and family leave, family building benefits, childcare subsidies, and backup care. Tuition assistance and college coaching. Life and disability insurance options. Mobile service and home internet discounts. Join our innovative team where your career path is full of growth opportunities! We cultivate an inclusive and dynamic environment and encourage all employees to invest in their career development. At T-Mobile, we are all about teamwork and mutual support; we aim high together, and we know you will thrive with us! At T-Mobile USA, we are an Equal Opportunity Employer. We make employment decisions without regard to age, race, ethnicity, religion, gender, national origin, and other characteristics protected by law. We foster a work environment that respects individuals from all backgrounds. If you require a reasonable accommodation during the application process, please let us know.