Client Manager/Customer Success Manager- Legal News Join to apply for the Client Manager/Customer Success Manager- Legal News role at LexisNexis Client Manager/Customer Success Manager- Legal News 16 hours ago Be among the first 25 applicants Join to apply for the Client Manager/Customer Success Manager- Legal News role at LexisNexis Are you passionate about helping clients meet their needs?

Are you looking for an innovative role?

About The Role

The Client Manager/Customer Success Manager (CSM) will build and maintain

relationships, as well as drive usage and adoption of Legal News products in an assigned group of accounts.

About The Team

The Client Manager/Customer Success Manager (CSM) team is responsible for ensuring exceptional client experiences, driving adoption, and maximizing retention across the "Legal News" product suiteincluding Law360, Newsdesk, and MLex within large law firm accounts. This team is proactive, customer-centric and partners with cross-functional teams to drive Annual Recurring Revenue (ARR) and delivers consistent value to clients.

Responsibilities

Partner with product specialists and renewal teams to secure successful renewals across Legal News products within large law accounts Execute strategic account plans that include onboarding, migration support, and post-sale training to ensure seamless adoption and client satisfaction Design and implement structured nurture programs including Weekly tips, webinars, Product kickoffs, 1:1 and group training sessions, Usage enablement sessions Monitor and analyze usage data, client feedback, and satisfaction scores to identify accounts at risk and proactively address concerns Serve as the voice of the customer by advocating client needs and sharing feedback with internal product and development teams Collaborate with cross-functional stakeholders to swiftly resolve product issues and maintain a high level of customer satisfaction

Requirements

Bachelors degree or equivalent experience JD is strongly preferred Experience working with law firm accounts Sales/Account Management experience

Work in a way that works for you

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, we will help you meet your immediate responsibilities and your long-term goals.

Working For You

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About The Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at LexisNexis by 2x Sign in to set job alerts for Customer Success Manager roles. Springboro, OH $80,000.00-$85,000.00 1 month ago Springboro, OH $63,000.00-$70,000.00 1 month ago Dayton, OH $60,000.00-$65,000.00 1 month ago Therapy Program Manager (TPM) / Director of Rehab (DOR) Physician Relations Manager, Healthcare Sales & Marketing Dayton, OH $70,000.00-$97,000.00 2 weeks ago Commercial Business Development Manager/Account Manager Dayton, OH $32,200.00-$60,000.00 2 weeks ago Mason, OH $115,500.00-$192,500.00 1 week ago Dayton, OH $102,775.00-$160,000.00 5 days ago Infrastructure Construction Program Manager Beavercreek, OH $99,000.00-$225,000.00 2 weeks ago Wright-Patterson Air Force Base, OH $102,775.00-$160,000.00 2 weeks ago Program Manager (Engineering Management) Wright-Patterson Air Force Base, OH 11 hours ago Mason, OH $78,853.00-$134,782.00 1 month ago West Chester, OH $50,000.00-$90,000.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr