Client Services Representative

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The Opportunity
Our location in Richmond, VA currently has an entry-level opportunity for a Client Service Representative . This role is ideal for individuals looking to start or grow their career in customer service within a dynamic and supportive environment. The Client Services Team plays a critical role in shaping Abbott Rapid Diagnostics’ image with its customers, vendors, and business partners. Abbott RDX emphasizes the importance of this role by selecting Client Services Representatives who are committed to knowledgeable, responsive, helpful, and courteous interactions with every caller. A Client Services Representative handles inbound customer service and supply order calls, as well as responds to customer emails. This is a full-time position with a starting compensation of $18/hour Shift: Monday - Friday 9:00 AM - 6:00 PM EST What You’ll Work On Demonstrate drive to provide outstanding customer service with clear verbal and written communications
Answer phones, research questions, and document all customer interactions
Flexibility to operate in several systems or platforms and balance tasks throughout the workday
Ability to multitask in handling customers on various reporting platforms
Fostering a customer service culture that strives for 100% customer satisfaction
Strong computer skills on various computer systems
Positive and helpful attitude
Punctuality and attendance
Initiative and attention to detail
Flexible work schedule (shifts run from 8 am EST through 8 pm EST)
Required Qualifications A high school diploma or GED
Strong verbal and written communication skills
Problem-solving skills
Self-disciplined and self-sufficient
Preferred Qualifications +3 years of Customer Service experience
A four-year degree from an accredited college or university is strongly preferred
Call center experience strongly preferred
Worked in a metrics-driven environment
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Location:
Richmond
Job Type:
FullTime

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