Are you passionate about building meaningful client relationships, providing exceptional service, and helping clients maximize their experience? We are seeking a  Client Experience Specialist  to serve as a dedicated liaison between our company and our clients, ensuring they feel valued, supported, and engaged throughout their journey with us. What You’ll Do: Client Engagement & Relationship Building:  Serve as the primary point of contact for clients after they have enrolled in our programs, ensuring they feel supported and valued. Class Participation & Insights:  Attend sessions to take detailed notes, gather client feedback, and suggest improvements for future programs or workshops. Follow-Up & Retention:  Regularly check in with clients to provide guidance, answer questions, and ensure they are benefiting from their program. Upselling & Cross-Selling:  Identify opportunities to offer additional services, helping clients advance more quickly or explore new areas of interest. Personalized VIP Experience:  Ensure every client interaction feels customized, professional, and engaging, reinforcing their importance to our company. Industry Awareness:  Stay informed on company offerings, competitor products, and industry trends to provide clients with the best solutions. What You’ll Gain: Career Growth:  Hands-on experience in  client relationship management, sales, and business communication , with opportunities for advancement. Sales & Business Development:  Strengthen your skills in  upselling, cross-selling, and consultative sales  to help clients get the most out of their experience. Professional Communication:  Develop high-level  business vocabulary, active listening, and engagement techniques  to build lasting client relationships. Trust & Connection:  Master the ability to  connect with clients, build trust, and engage them in a way that ensures long-term loyalty. What We’re Looking For: Experience in  customer service, account management, or client relations  preferred. Strong  attention to detail  and ability to capture key insights from client interactions. Excellent  business communication skills , both verbal and written. Ability to  engage clients in a warm and professional manner , making them feel like VIPs. Strong  sales instincts , with experience in  upselling and cross-selling . Must be bilingual (English & Spanish). If you excel at building client relationships, enjoy providing top-tier customer experiences, and are looking for a role where you can truly make an impact, we invite you to apply today! This is a full-time, at-will position with a schedule of Monday through Friday from 10 AM to 7 PM. Occasionally, some Saturdays may be needed based on business needs.