Title: Contractor Support
Classification: Full Time - Hourly
Pay Range: $20 to $22
Location: San Luis Obispo, CA
Reports To: Branch Manager

About the Company:

For 100 years and four generations of Hayward family leadership, Hayward Lumber has been committed to meeting and exceeding the needs of builders. Beyond full-service lumberyards, we offer window, door and cabinet design centers, pro-oriented hardware stores, and innovative building solutions designed to save time and money. Hayward Lumber is a family-oriented company that treats every employee as such. Our average tenure companywide is over 10 years and we pride ourselves in creating an environment in which you can learn, grow, and prosper. Hayward Lumber provides a competitive compensation structure, as well as a comprehensive benefits package including medical, dental, vision, life insurance, 401K, and paid time off including vacation, holiday, and sick leave. Learn more at www.haywardlumber.com

Mission:

Hayward will be the most dependable supplier of products, services and solutions to the construction market, as it has been since 1919.

Position Summary:

This position focuses on managing orders for contractors and professional customers. Key responsibilities include processing and coordinating bulk and custom orders, providing product recommendations, and ensuring timely and accurate fulfillment. The role involves collaborating with vendors, tracking order progress, resolving issues, and maintaining excellent communication with contractors to meet project timelines and requirements.

Responsibilities:

• Provide administrative support for the Design Center and Outside Sales Representatives in our Millwork department.
• Greet and proactively assist “walk-in” customers by providing introductory product brochures.
• Maintain the appearance of the Design Center in an organized fashion with updated samples and brands.
• Code and input customer millwork orders, pricing information into the computer system, BisTrack (training provided).
• Continuously improve and maintain in-depth millwork product knowledge and expertise.
• Develop and maintain professional relationships with existing and potential customers to generate leads.

Requirements

• Previous experience in millwork sales, new construction and/or commercial projects preferred

• Knowledge of building materials, building process, and local building codes preferred
• Excellent communication and interpersonal skills
• Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals)
• Effective time management and prioritization skills
• Ability to work in a fast-paced environment
• Experience working in a team atmosphere
• Must take and pass drug test and consent to a background check

Benefits

• Medical
• Dental
• Vision
• Life insurance
• 401K
• Paid time off including vacation, holiday, and sick leave.
• No weekends