Job Summary :

Job Description :

• Pay Rate: $23.58/hr + Full Benefits!

• Maintains customer satisfaction by providing problems-solving resources.

• Participates in onboarding new customers.

• Build strong relationships with customers and outside sales representatives.

• Answers customers’ questions and be readily available to meet their needs.

• Provides order management services to clients. Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc.

• Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction.

• Monitors open orders and resolves order issues and processing errors.

• Works directly with vendors on late orders.

• Manages customer details for accuracy.

• Acts as a liaison between the customer service department and other divisions in the company.

• Work in a team environment to ensure no disruptions to customers.

• Follows established company policies and procedures.

• Achieves customer service department objectives by contributing customer service information.

• 5+ Years of Customer Service

• Bi-lingual in Spanish is a plus

• Excellent communications skills

• Process improvement mindset

• Strong analytical and problem-solving skills

You should be proficient in:

• Retail Sales
• Customer Service
• Equipment/Parts Counter Sales