Credit Representative I

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About Potters
Since 1914, Potters has been a pioneer in responsible innovation. With over a century of excellence behind us, we continue to shape the future with precision, integrity, and a deep commitment to our customers. If you're seeking a workplace that values collaboration, accountability, and continuous improvement, this is your moment.
Position Overview
We're looking for a detail-oriented and customer-focused Credit Representative I to join our Finance Team. This role plays a vital part in our accounts receivable operations, ensuring accuracy, resolving billing issues, and fostering strong cross-functional relationships.
Position: Credit Representative I (Accounts Receivable)
Location: Malvern, PA (Hybrid: 2-3 days in office)
Department: Credit
Type: Full-Time, Non-Exempt
Start Date: October or November 2025
Work Hours: 8:30 AM - 5:00 PM
Key Responsibilities • Manage onboarding of new customers and process credit applications • Monitor accounts for irregularities and non-payment • Follow up on outstanding invoices via phone and email • Investigate and resolve billing disputes professionally • Process credit card payments and check deposits • Maintain accurate, audit-ready records • Support month-end, quarter-end, and year-end AR close • Provide backup for hold screen and cash posting functions • Ensure compliance with company policies and accounting standards • Perform additional duties as assigned by the Manager
Education • High School Diploma/GED or higher
Experience • 3+ years in customer service and/or accounting • 3+ years in Accounts Receivable roles such as Clerk or Specialist
Skills and Knowledge • SAP experience in AR, Credit, and Cash Posting • Proficiency in Microsoft Excel, Word, Outlook • Familiarity with Microsoft Teams (chat, calls, meetings) • Strong attention to detail and organizational skills • Ability to perform in a fast-paced environment
Working Conditions • Typical office environment with hybrid flexibility (2-3 days onsite per week)
Why Join Potters
At Potters, you're not just taking a job-you're joining a legacy. We offer a collaborative culture, meaningful work, and the opportunity to grow with a company that's been setting industry standards for over 100 years.
Potters Industries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veterans' status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
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Location:
Malvern, PA, United States
Job Type:
FullTime
Category:
Office And Administrative Support Occupations

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