Customer Experience and Inside Sales Representative Location: Greensboro, NC

Compensation: $60,000 Base Salary + Quarterly Incentive Opportunity

Benefits: Health Insurance (65% employer-paid premium) 401(k) or Simple IRA, up to 4% match (eligible after 1 year of employment) PTO 2 weeks, plus paid holidays

About the Role - We are seeking a Customer Experience and Inside Sales Specialist to deliver exceptional showroom and sales support to our clients. In this role, you will be the first point of contact for prospective customers, providing consultative guidance, preparing accurate quotes, and ensuring a seamless experience from initial inquiry to project follow-up. Your work will directly impact customer satisfaction and sales success by combining inside sales skills with a commitment to delivering an excellent showroom experience.

Key Responsibilities: Engage incoming leads and walk-in showroom visitors with a professional, welcoming approach Consult with customers on material and design selections to align with their project goals Prepare accurate quotes and proposals, ensuring timely and professional delivery Follow up on active projects to answer questions and move opportunities toward closing Make daily outbound calls to new and existing customers for follow-up and relationship building Track and document all customer interactions in HubSpot CRM, including: Calls, emails, quotes, meetings, and showroom visits Maintain an outstanding showroom experience, including: Organizing samples and displays Keeping the showroom clean and guest-ready Managing hospitality items, such as beverages and umbrellas when appropriate

Qualifications: 23 years of experience in inside sales, showroom sales, or customer service with a demonstrated track record of sales success Strong communication and interpersonal skills with a customer-first mindset Experience with CRM software (HubSpot preferred) and advanced computer skills Highly organized and detail-oriented, with the ability to manage multiple leads simultaneously Professional demeanor and ability to create a welcoming, brand-aligned showroom experience

Schedule & Work Environment: Monday Friday, 8:30am 5:00pm One Saturday per month, 9:00am 1:00pm Primarily office and showroom-based with limited travel

About Bronwick - At Bronwick , we specialize in connecting top talent with dynamic companies across a wide range of industries. Our mission is to build strong teams and lasting relationships by understanding the unique needs of both clients and candidates. We are dedicated to providing exceptional recruiting and staffing services that help businesses grow and professionals thrive. Join us and be part of a company that values integrity, collaboration, and a people-first approach to success.

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