At OneMain, our Customer Loan Specialists play a crucial role in empowering customers by understanding their unique needs and providing access to quick, friendly, and affordable financing for life's expenses. This position thrives in a competitive environment where hard work and dedication lead to personal and team success. As a Customer Loan Specialist, you will enjoy numerous opportunities for professional growth and advancement while receiving competitive compensation that acknowledges your individual achievements as well as team accomplishments. Key Responsibilities Skillfully manage multiple tasks while adapting to the dynamic needs of the role, ensuring timely and efficient service for customers. Surpass customer expectations by providing ease, empathy, and encouragement, achieving targets related to both individual performance and branch objectives. Build new customer relationships and nurture existing ones by actively engaging with clients throughout the loan process and its lifecycle, offering tailored solutions based on their needs. Oversee the loan lifecycle, including collection activities, while adhering to all relevant laws and regulations. Communicate with customers and collaborate with other departments through various technological channels, such as phone, email, chat, and in-house systems. Demonstrate passion for success, driven by an internal motivation to excel and a goal-oriented mindset. Clearly educate customers on optional insurance products, ensuring they fully understand the loans, terms, and available options. Requirements: High School Diploma or GED. Preferred Qualifications: Experience in Sales, Collections, or Customer Service. Bilingual candidates, particularly in Spanish, are encouraged to apply. Work Schedule: This is an on-site position with standard business hours from Monday to Friday and may include extended hours during the week as needed, including some Saturdays.