ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Jim Tom - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Build productive relationships to create a pool of prospective insurance clients from various sources
• Evaluate business or individual customers needs and financial status and propose protection plans that meet their criteria
• Work with clients to deliver risk management strategies that fit their insurance risk profiles
• Constantly update our database and records
• Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Current or recent insurance customer service/sales experience preferred.
• Positive attitude - Coachable - Strong work ethics
• Insurance Licenses (Property & Casualty and Life & Health)

BENEFITS:

• Competitive base comp (doe)
• Bonus based on performance/production
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Professional clean office environment
• Paid initial training
• 
  

This position is with a State Farm Agent's office, not State Farm Companies.