Customer Service Representative

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Customer Service Representative
As a Customer Service Representative at AlphaGraphics, your primary role will be to provide excellent service to all clients while managing front desk and phone communications. You will assist walk-in customers, answer calls, process orders, and coordinate with the production team to ensure jobs are completed accurately and on time. This role focuses on creating a positive experience for our clients through attentive service, clear communication, and reliable support.
Customer Service Responsibilities:
Greet and assist walk-in customers at the front desk
Answer and direct incoming phone calls in a professional manner
Maintain a professional appearance at all times
Ensure all clients have a positive customer experience
Assist customers with order details, product and service information, and job status updates
Provide quotes and estimates, ensuring accuracy and timeliness
Capture customer details using order intake forms or “Job Analysis” questions
Review customer proofs, manage the proofing process, and notify customers when jobs are ready for pick-up or delivery
Enter job tickets accurately into MIS/order management systems
Resolve customer inquiries and complaints quickly and professionally
Keep customers informed of their job’s progress through the production process
Support the production team by clarifying customer needs and requirements
Customer Service Representative Qualifications:
Customer service or front desk experience preferred, but not required
Knowledge of printing and prepress requirements a plus
Familiarity with MIS systems and order entry processes preferred
Professional communication skills, both written and verbal
Strong organizational and time-management skills
Ability to multitask and work in a fast-paced environment
Positive attitude, reliability, and professional appearance
Apply
Location:
Fort Lauderdale
Job Type:
FullTime

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