Overview Step into the most important role in our fast-growing company. At Fix & Flow, youll join a family-owned plumbing business with over 700 five-star reviews and a reputation built on trust. Youll be the first connection customers make, setting the tone for an experience that keeps them coming back and fuels our growth. This is your chance to work for a company that values trust, quality, and accountability, where every conversation you have drives growth and strengthens relationships. And with bonuses for hitting monthly performance goals, your success will be rewarded. What Youll Do Proactively call, text, and email existing and recent customers to offer service agreements and book home plumbing inspections (scripts and training provided) Build a light pipeline: track opportunities, next steps, and follow-ups in ServiceTitan Identify add-on opportunities (water quality, leak detection, fixture upgrades) and hand off to dispatch/techs as needed Run simple needs assessments, position value clearly, overcome common objections, and close and schedule Answer inbound calls, texts, and emails, making customers feel heard and confident Triage and schedule jobs based on urgency, technician availability, and specialization Provide clear info on services and our flat-rate pricing model, escalating complex billing to management when needed Close the loop on open estimates and complete post-job satisfaction calls Keep immaculate records in ServiceTitan, Gmail, and Google Drive Follow documented call flows, sales cadences, and dispatch guidelines Partner with techs and office staff to ensure smooth handoffs and on-time appointments Capture voice-of-customer insights to improve messaging, offers, and operations Why Youll Love Working Here Family-owned business with a supportive, team-oriented culture Over 700 five-star reviews and a loyal customer base Bonuses for hitting monthly metrics Opportunities for growth as the company expands A role where your work directly impacts success What Were Looking For Friendly, confident communicator who connects easily with people Comfortable in a sales role that focuses on win-win solutions Organized and detail-oriented with strong follow-through Quick learner whos ready to master our systems and processes Customer service, inside sales, or home services experience is a plus What We Offer Competitive earning potential: $50,000-$75,000 annually A supportive and family-oriented workplace culture Opportunities for career growth and professional development Comprehensive training and access to advanced tools and technology Paid time off, benefits package, and retirement plan options If you want to make an impact, be rewarded for performance, and work with a company thats as committed to people as it is to quality, Fix & Flow is ready for you. Seniority level Entry level Employment type Full-time Job function Sales and Business Development Industries Consumer Services

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