Aurora Insurance Services, a division of First Continental Mortgage, primarily focuses on writing home, auto, and life insurance with a strong emphasis on home insurance through our affiliate mortgage companies and their respective home builders. We are seeking an experienced Customer Service Representative who thrives at multitasking in a high-volume setting for our Dallas office. This role can be remote or partially remote for a well-qualified candidate. Key Responsibilities Assist with client policies and marketing/email campaigns. Respond to requests/leads via phone or email in a prompt and professional manner. Transacting policy changes. Customer acquisition by building a strong rapport with current and prospective clients. Provide quotes as requested. Cross-selling. Policy renewal offerings. Request missing and/or required information from client by phone, via email, or letter. Other duties as assigned. Requirements Excellent communication and interpersonal skills, including phone etiquette. Adept at time management and multitasking. Skillful in Microsoft Office including Microsoft Word, Outlook, and Excel. Knowledge of the EZLynx is preferred. Applicants with strong management skills can potentially grow into a future managerial position as the company grows. Must be General Lines Licensed. What Aurora Offers We offer a competitive compensation package including base salary, where you will be rewarded for your performance and recognized for delivering a high level of customer service. Other benefits include: Medical, Dental, and Vision FSA, Life, Supplemental Life, Supplemental Insurance 401(k) Vacation and Sick Time

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