Customer Service Specialist

New Today

We are looking for a dedicated Customer Service Specialist to join our team in Columbus, Ohio. This long-term contract role is ideal for someone passionate about delivering exceptional service while fostering positive customer relationships. The position offers the opportunity to contribute to a dynamic environment, meeting performance goals and resolving customer concerns effectively.
Do you have the following skills, experience and drive to succeed in this role Find out below.
Responsibilities: • Build and maintain strong relationships with over 100 customers daily by providing excellent service. • Collaborate with team members to achieve and exceed targets, including call handling time, availability, customer satisfaction, sales, and quality goals. • Address and resolve customer complaints and disputes promptly and effectively. • Stay informed on company products, services, technologies, and procedures to assist customers efficiently. • Adapt to varying shift schedules, including day, afternoon, evening, and weekend shifts, based on business needs. • Utilize computer systems, reference materials, and multiple screens to resolve complex customer inquiries. • Demonstrate clear and precise communication skills, ensuring proper grammar and pronunciation. • Maintain a composed and attentive demeanor while handling customer interactions using headsets and sitting for extended periods. • Leverage Microsoft Office applications and internet resources to support customer service activities. • At least one year of customer service experience is required. • High school diploma or equivalent qualification is mandatory. • Prior experience in call center or banking operations is preferred. • Strong verbal communication skills with clear pronunciation and proper grammar are essential. • Ability to manage and resolve complex customer issues using various resources and systems. • Proficiency in Microsoft Office applications and internet navigation. • Comfortable using headsets and working in a seated position for long periods. • Availability to work flexible shifts, including weekends, based on business needs.
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Location:
Columbus, OH
Job Type:
FullTime
Category:
Customer Service

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