At The Johnson Insurance Group, we are passionate about providing exceptional insurance services with a personal touch. We are seeking a dynamic Customer Service/Inside Sales professional who is bi-lingual to join our vibrant team in Waldorf, Maryland. As a key member of our team, you will play a pivotal role in bridging communication with our diverse client base, ensuring that each client receives personalized and attentive service. The perfect candidate will bring enthusiasm to our work environment and have a proactive approach to assisting clients in understanding and enhancing their insurance coverage. Our commitment to maintaining a positive and inclusive work culture makes us a sought-after employer in the insurance industry. If you are excited about contributing to a welcoming team and making a difference in the lives of our clients, wed love for you to apply!

Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Life Insurance Parental Leave Hands on Training Career Growth Opportunities Retirement Plan Mon-Fri Schedule

Responsibilities Client Support: Provide attentive and personalized service to clients, addressing inquiries and ensuring satisfaction. Inside Sales: Engage potential clients over the phone, explaining insurance options and assisting with policy selections. Bilingual Communication: Utilize language skills to effectively communicate with diverse clienteles and bridge any language barriers. Policy Explanation: Clearly articulate insurance policy details, terms, and conditions to clients in an understandable manner. Problem Solving: Promptly resolve client concerns and navigate policy-related challenges with a positive outlook. Record Keeping: Maintain accurate records of client interactions and transactions using our CRM system.

Requirement Language Proficiency: Must be fluent in both English and Spanish to effectively communicate with a diverse clientele. Experience: Prior experience in customer service or sales, preferably within the insurance industry, is desired. Communication Skills: Exceptional verbal and written communication abilities in both languages. Customer-Focused: Demonstrated ability to meet and exceed client expectations with a positive attitude. Organizational Skills: Strong ability to manage tasks efficiently and prioritize customer inquiries. Problem-Solving: Ability to troubleshoot and resolve client issues promptly and effectively. Adaptability: Comfortable working in a fast-paced environment and flexible with adapting to changing client needs. Team Collaboration: Willingness to work collaboratively within a team to maintain high levels of service and satisfaction. Tech-Savvy: Proficiency with CRM systems and other relevant software tools.