Join to apply for the Customer Success Manager, Mid-Market role at Affinity.co 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager, Mid-Market role at Affinity.co Get AI-powered advice on this job and more exclusive features. At Affinity, we're passionate about our customer's success and looking for strategic, results-driven CSMs. Your job will combine commercial leadership and customer advocacy. You will drive renewals while working closely with our clients to understand and address their business needs. This role is highly cross-functional, and you will regularly interface with our sales, product, and engineering teams to ensure we place our clients' concerns above everything else. We hope you're excited about the prospect of shaping the customer experience at Affinity!

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

What will I be doing?

Own a book of Affinity's Mid-Market customers driving renewals and upsell for these accounts. Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients. Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product. Become a product expert: Develop best practices to share with clients, helping them best leverage Affinity's full functionality. Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap.

Qualifications:

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Required

5+ years of experience as a Customer Success Manager, Account Manager, or similar role. Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting. Experience managing accounts and renewals, upsell opportunities, and identifying growth opportunities You have excellent interpersonal skills with a history of building strong business relationships. You're an influential communicator with experience presenting to small and large audiences. You're proficient in organization, account prioritization, and time management. Ability to orchestrate cross-functional resources to ensure the success of your clients. You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team. Thrive in dynamic, fast-paced environments, embracing ambiguity and helping shape foundational strategies.

Location: San Francisco, CA or New York City

What you'll enjoy at Affinity:

We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients. Health Benefits: We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA), and offer flexible personal & sick days to support your well-being. Retirement Planning: We offer a 401(k) plan to help you plan for your future. Learning & Development: We provide an annual education budget and a comprehensive L&D program. Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness. Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.

Please note that the role compensation details below reflect the base salary only and do not include any variable pay, equity, or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.

A reasonable estimate of the current range is $115,000.00 - $150,000.00 USD Base. In addition, this position is also eligible to receive Commission based on departmental KPIs. Within the range, individual pay is determined by factors such as geographical location, job-related skills, experience, and relevant education or training.

About Affinity

With more than 3,000 customers worldwide and backed by some of Silicon Valley's best firms, Affinity has raised $120M to empower dealmakers to find, manage, and close more deals. How? Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. We are are proud to have received Inc. and Fortune Best Workplaces awards as well as to be Great Places to Work certified for the last 5 years running. Join us on our mission to make it possible for anyone to cultivate and fully harness their network to succeed.

We use E-Verify

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.Seniority level Seniority levelMid-Senior level Employment type Employment typeFull-time Job function Job functionOther IndustriesSoftware Development Referrals increase your chances of interviewing at Affinity.co by 2x Sign in to set job alerts for “Customer Success Manager” roles. New York, NY $120,000.00-$150,000.00 3 days ago United States $75,000.00-$105,000.00 2 days ago New York, NY $126,500.00-$203,550.00 1 week ago New York, NY $90,000.00-$100,000.00 1 week ago New York, NY $130,000.00-$150,000.00 1 week ago New York, NY $71,000.00-$105,500.00 1 week ago New York, NY $130,000.00-$190,000.00 1 month ago New York, NY $65,000.00-$90,000.00 1 week ago New York, NY $75,000.00-$140,000.00 1 day ago New York City Metropolitan Area $110,000.00-$150,000.00 1 week ago New York, NY $90,000.00-$110,000.00 3 weeks ago New York, NY $55,000.00-$87,000.00 2 days ago New York, NY $90,000.00-$100,000.00 1 month ago Customer Success Manager II, Global Strategic New York, NY $111,200.00-$123,600.00 5 days ago New York, NY $75,000.00-$80,000.00 1 month ago New York, NY $80,000.00-$100,000.00 1 week ago New York, NY $111,200.00-$122,000.00 2 days ago New York, NY $130,000.00-$140,000.00 2 weeks ago New York, NY $65,000.00-$95,000.00 2 days ago New York, NY $90,000.00-$105,000.00 1 month ago Manager, Customer Service Training & Quality New York, NY $80,000.00-$120,000.00 2 days ago New York, NY $90,000.00-$100,000.00 3 weeks ago New York, NY $100,000.00-$130,000.00 5 months ago New York, NY $129,000.00-$160,000.00 3 weeks ago New York, NY $100,000.00-$120,000.00 6 days ago Enterprise Customer Success Manager, East Coast (TEMP)Customer Success Manager / Sell-Side (NY preferred) New York, NY $100,000.00-$120,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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