To ensure you have the best candidate experience, please limit your applications to a maximum of 3 roles within 12 months to avoid duplicating efforts. About Salesforce Salesforce is the leading AI CRM platform where human agents and advanced technology work in harmony to drive customer success. Here, ambition meets action, technology melds with trust, and innovation pervades every aspect of our business. Are you ready to elevate your career with the company that is transforming the workforce for the future? Join us as a Customer Success Manager (CSM) where you will be a vital partner for our customers. Your mission will be to build strong relationships with clients, ensuring their needs are met and guiding them to maximize their investment in Salesforce. In this role, you will focus on Tableau customers, helping them achieve their business goals through dedicated technical guidance and strategic insights. You will collaborate with sales and internal teams to cultivate customer health, boost user adoption, and minimize attrition. Your Impact Act as the primary point of accountability for all customer-related deliverables, ensuring a cohesive customer experience that fosters renewal and growth.

Develop and maintain robust relationships with the IT and executive leadership within client organizations, helping them realize their strategic objectives.

Guide clients toward achieving their desired outcomes on the Salesforce platform by: Coordinating necessary services from the Signature Success catalog tailored to client needs.

Offering timely advice on Salesforce features relevant to your clients.

Advising on the adoption of new Salesforce features and foreseeing potential challenges or risks in their implementations.

Articulate and communicate the value of Signature Success, ensuring all stakeholders understand its benefits to secure renewals.

Serve as a customer advocate in the resolution of critical issues, ensuring timely fixes to enhance customer satisfaction.

Be prepared for occasional travel to customer sites and some after-hours or weekend availability as needed to support client success.

Minimum Requirements 8+ years of experience in Technical Customer Success, SaaS platform management, Technology Consulting, or related fields.

Proficient in Tableau products or comparable analytics platforms (such as Microsoft Power BI, Looker, Qlik, MicroStrategy, or Domo).

Exceptional communication and presentation skills, enabling you to influence stakeholders at all organizational levels, including C-suite executives.

Expertise in translating complex technical concepts into business-friendly language.

An understanding of the software development lifecycle and design methodologies.

Experience steering cross-functional teams to address customer needs or project requirements.

Preferred Requirements Salesforce product certifications (such as AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Tableau Desktop, Tableau Server, Tableau Data Analyst) are advantageous.

Familiarity with Salesforce's products and best practices for deployment and utilization.

Experience working with enterprise-level clients.

Note: This is an office-flexible role with an expectation of being in the office 3 days a week (Seattle/Bellevue, Chicago/Indianapolis, Atlanta). Our Commitment to You Receive world-class training and enablement opportunities.

Engage with thought leaders who embody our values.

Benefit from a clear promotion path and leadership development programs.

Participate in weekly mentoring sessions with leaders.

Take part in a week-long product bootcamp.

Access training in Sandler Sales methodologies.

Volunteer Opportunities Discover our commitment to community service through the 1:1:1 model while becoming part of a philanthropic culture that values innovation and collaboration. Our organization has been recognized as one of the World’s Most Innovative Companies and is committed to equality for all employees. For full details about our benefits, please check our website. *LI-Y Unleash Your Potential In joining Salesforce, you gain the opportunity to thrive in all areas of your life, supported by resources that help maintain balance and well-being. Together, we will harness the power of Agentforce to deliver remarkable experiences for our clients. Apply today to transform not just your career, but redefine possibility for yourself, for AI, and across the globe. Accommodations for applicants with disabilities are available via a specific request form. Equal Opportunity Statement Salesforce is an equal opportunity employer committed to diversity and inclusion. All employment decisions are based on merit and qualifications, ensuring a fair chance for everyone, regardless of identity or background.