Customer Success Manager

New Yesterday

Key ResponsibilitiesClient Performance & StrategyAnalyze campaign performance data/event strategy in multiple channels, and identify optimization opportunities using Angler AIs full toolkit. Provide best-practice recommendations on media setup, tracking, and conversion optimization, leaning into client goals proactively. Monitor client integration between Anglers Predictive API and advertising platforms (e.g., Meta, Google, TikTok). Adopt performance ownership from Onboarding Specialist once onboarding is complete, and continue in initial months of integration.Own a small portfolio of client accounts (3-5) acting as the primary performance advisor and strategic partner while also supporting other customers through campaign optimization and media troubleshooting.Implementation & TroubleshootingUnderstand initial configuration and QA of data pipelines, pixels, and API connections with support of Onboarding Specialist through the lens of client objectives and strategies.Ensure Angler dataset events are configured for the appropriate business context/client goals.Flag and troubleshoot performance or delivery issues and collaborate with internal teams (Data, Product, Engineering) for resolution.Ensure all tests and campaigns meet data quality and attribution requirements before launch and if needed to meet goals and objectives for the next business period. Track progress in critical weeks following Angler scale for new clients.Enablement & CommunicationParticipate in and prepare data-driven analysis for customer calls, readouts, and QBRs to present measurement findings and recommendations. Lead these for your own portfolio with support from the VP of Customer Success.Identify  patterns and create relevant documentation to be leveraged across multiple clients. Leverage performance results and anonymize positive outputs and best practices to be used in marketing materials and across accounts. Cross-Functional CollaborationProvide clear, actionable communication and documentation to all Angler Employees through Slack, Google Drive and Email (as needed).Work with the engineering team to provide structured feedback and influence feature improvements.Develop and own day-to-day relationships with client & agency activation teams to drive collective success.Support Marketing with customer success stories and case studies showcasing measurable performance lift.Skills & QualificationsMust have mastery of Meta Ads Manager and Google Ads, with preferred experience across all major platform ads interfaces (3+ years).Client management experience with proven retention track record (2+ years).Strong understanding of attribution, pixel/CAPI integrations, and data-driven optimization.Must have previous experience QAing signal health and setup within Events Manager (Event Quality Score, Pixel quality, diagnosing and addressing technical issues regarding signal setup).Analytical mindset confident interpreting data, building reports, and communicating performance insights.Comfort working in a startup or high-growth environment adaptable, proactive, and collaborative.Mastery of Excel, Google Sheets, Slides, Looker/Tableau/PowerBINice To HaveExperience with tools like Google Analytics, HubSpot, QuickSight, or other ad tech/MarTech stacks.Platform-side or agency-side experienceExperience managing direct reports successfully.BenefitsMedical insuranceDental benefitsVision benefitsUnlimited PTO & sick days401k with 4% employer matchCompensationSalary range: $80k-$120kBonus structure: up to 10% based on performance KPIsEquity range: 0.1-0.5% recblid o5l4ulwbzb8hq0dyzg69dut5009pqw
Location:
Cambridge
Category:
Office And Administrative Support Occupations

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