Customer Success Manager, New York

Customer Success Manager

New Today

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight.

From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestl, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile's unique customer insights and expansive omnichannel capabilities, we're creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.
About the role:

As a Customer Success Manager, you will manage and grow client relationships, ensuring partners maximize the value of our enterprise software solutions. You'll serve as the technical point of contact, helping clients optimize product usage while advocating for their needs. This role requires strong communication, interpersonal skills, and the ability to manage multiple accounts while identifying success strategies for each. If you're organized, customer-focused, and passionate about helping others succeed, this role is for you.

This position is not eligible for non-immigrant (H-1B, H-1B1, TN, E-3, L-1, etc.) or immigrant visa sponsorship (PERM and employment-based green card).

What you'll do:

Become an expert in Vistar's products and services
Onboard new customers and provide technical expertise as customers implement our solutions
Lead customer education to ensure customers understand and are effectively using our products
Oversee a book of accounts to track customer success and increase product adoption
Lead customer business reviews highlighting wins, our product roadmap and any open initiatives for the account
Assist Sales during contract renewals
Assist sales during the pre-sales process by providing technical expertise during proofs of concept (POCs)
Collect and provide feedback to our product team to improve our offering and internal tools
Identify and implement improvements to processes and documentation

What experience we are looking for:

2-4 years of relevant experience
Bachelor's Degree in computer science or related field
Excellent problem solving, organization, and communication skills
Experience with APIs
Experience deploying and supporting B2B software products
Proficiency in Excel
Knowledge of Windows and/or Linux operating systems

Who you are:

Someone with a positive attitude who is obsessed with making customers happy
Excellent at multitasking and staying organized
Enjoys applying critical thinking skills to solve customer problems
Thrives in a fast-paced environment and likes to take initiative
Willing to put in hard work and be a team player
Fun and looking to add to our team and company culture

What we offer:

Flexible, fun start-up environment and culture
An approachable and accessible C-Suite
Comprehensive health benefits
401k + match
Quarterly Lifestyle Stipend
Unlimited PTO and summer Fridays
A flexible hybrid work environment, with a fully stocked kitchen, weekly catered lunches, and casual attire while in office
Global Employee Exchange Program
Sponsored Volunteer Events and Vistar Gives Back program
An awesome and supportive bunch of people to work with and learn from

At Vistar Media, we carefully consider a wide range of factors, including experience, skills, and other relevant business considerations. These considerations can cause compensation to vary. The salary range estimate for this position as performed in New York is $80,000 - $95,000 plus bonus potential, comprehensive health benefits, 401k with company match, and a lifestyle stipend. The actual pay will be at Vistar Media's sole discretion, and determined by factors including but not limited to geographic location, skills, qualifications, and experience.

Recruiting fraud is a serious issue facing jobseekers. Please be aware that Vistar Media would never require personal information (such as bank account information) during the interview process. Should an employee from Vistar Media reach out to you, that communication will come from an @vistarmedia.com email address. During a typical interview process, you will have several phone, video, and/or in-person interviews with multiple Vistar Media employees before a hiring decision is made. We do not require payment from applicants for training or other costs incurred, nor do we offer compensation before hiring.

If you're ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team... we'll see you out there.

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Location:: New York

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