Customer Success Manager
25 Days Old
Location: Hybrid, Remote
Compensation Band (USD): $100,000 - $110,000 (plus biannual bonus) dependent on expertise and background
Years of Relevant Experience: 3+ years
Level: Mid Level
Bidease is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Our Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a skilled and experienced Technical Partner Manager to join our dynamic team and contribute to our continued success.
Job Description:
As a Customer Success Manager for our US regions, you'll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating and working with clients to identify and meet their business objectives to ensure success as they adopt a new platform. From training them on Bidease usage, demand-side platform (DSP) strategy, and optimization, to strengthening client relationships, you'll become an integral part of your client's digital strategy.
Responsibilities:
- Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
- Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
- Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
- Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
- Educate clients on new platform features, DSP partners, services, and relevant practices
- Educate and grow the programmatic buying knowledge of clients.
Requirements:
- Experience in advertising technology or a related field
- 3+ years of experience in a DSP/programmatic work environment
- Ability to adapt quickly to a rapidly changing technology environment
- Ability to learn complex software applications and thrive in a fast-paced, digital environment
- Excellent written and verbal communication, organizational, & time management skills
- A passion for achieving higher levels of growth and development with Bidease
- Ability to assist, manage and abide by client's needs and work with complaints in a concise and respectful manner
- Comfortable working with multiple clients and accounts at a time across a diverse set of industries
- Ability to analyze and interpret significant amounts of data
- Ability to speak, read, and write in English fluently
- Location:
- New York
- Job Type:
- FullTime
We found some similar jobs based on your search
-
New Today
Customer Success Manager, Capital IQ Solutions
-
New York
About the Role : Grade Level (for internal use): 10 The Team: It’s a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoptio...
More Details -
-
New Today
Customer Success Manager, Managed Cyber Risk Services
-
Us
Customer Success Manager, Managed Cyber Risk Services Location: Remote in Japan BlueVoyant is looking for a Customer Success Manager to help manage our clients Managed Cyber Risk Service experience. You will be part of a fast-paced team that helps o...
More Details -
-
New Today
Customer Success Manager
-
New York
Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to he...
More Details -
-
New Today
Senior Customer Success Manager
-
New York
Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who the individuals are and the strength of their network, vs. their potential. Eightfold ...
More Details -
-
New Today
Product Customer Success Manager
-
Hoboken
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career oppor...
More Details -
-
New Today
Mid-Market Customer Success Manager
-
New York
Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we're transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technolog...
More Details -
