Overview

The Director of Catering Sales leads all aspects of the catering operations, overseeing the planning and execution of high-end social functions, weddings, corporate meetings, and day conferences. This position is responsible for driving service excellence, optimizing departmental revenue, and enhancing the guest experience through meticulous event planning and team leadership. As a strategic partner working closely with the hotel’s Executive Committee members, specifically the Director of Operations and Executive Chef, ensures alignment with brand standards and contributes to the property’s broader operational and commercial success. This position is also eligible to participate in a quartely sales incentive plan, based on booking production. Essential Responsibilities: Lead and manage the daily operations of the Catering department to ensure seamless coordination and exceptional execution of all events. Act as the primary point of contact for high-profile, complex, or top-revenue events, ensuring client expectations are exceeded from initial planning through post-event debrief. Collaborate cross-functionally with Sales, Culinary, Banquets, and other departments to deliver cohesive and exceptional event experiences. Hire, train, mentor, and support a high-performing team of catering professionals, fostering a culture of accountability, service, and innovation. Oversee the creation, review, and approval of banquet event orders (BEOs), floor plans, and function summaries. Actively sell and oversee large-scale social events, including luxury weddings, galas, nonprofit fundraisers, and milestone celebrations. Support catering sales efforts by maintaining relationships with key social and corporate clients, conducting site visits, and participating in client presentations and negotiations. Partner with the sales and marketing team to develop and execute strategies that drive catering revenue, maximize event space utilization, and increase market share. Drive departmental revenue goals by supporting sales strategies, managing forecasting and budgeting processes, and identifying growth opportunities. Lead and participate in internal meetings including BEO reviews and post-event evaluations. Maintain strict adherence to hotel and brand standards, ensuring all events align with Pyramid Global Hospitality guidelines. Manage escalated client concerns with a high level of professionalism and responsiveness, maintaining strong client relationships and encouraging repeat business. Contribute to marketing strategies aimed at attracting weddings, social celebrations, and group events.

Qualifications

Minimum 7–10 years of progressive experience in luxury or upscale hotel catering, event operations, or conference services. Proven experience in planning and executing high-end social and corporate events. Demonstrated success in selling and managing large-scale weddings, galas, or high-touch social functions. Strong leadership, communication, and organizational skills. Proficiency in Delphi, Opera, or similar event management systems. Ability to work a flexible schedule, including evenings, weekends, and holidays as needed. Bachelor’s degree in Hospitality Management or a related field preferred.

Compensation Range

The compensation for this position is $95,000.00/Yr. - $95,000.00/Yr. based on qualifications and experience.