Overview

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below. Director of Provider Success (Recruiting / Sales / Enablement)

We are seeking a Director of Provider Success to lead the supply-side of our marketplace business, helping lead a team that recruits and enables Nurse Practitioners to offer in-home aesthetics treatments to clients at home. You'll lead a team of Provider Success Managers responsible for recruiting, selling clinical training, enabling, and supporting providers to achieve top-tier utilization and client satisfaction. This role will oversee the full provider lifecycle—from first onboarding call through ongoing engagement and performance—ensuring our providers have the tools, training, and support needed to thrive.

Key Responsibilities

Provider Recruitment & Onboarding: Lead efforts to build a pipeline to recruit Nurse Practitioners interested in replacing their second shift with the opportunity to offer concierge, in-home aesthetics treatments

Sell a training course to Nurse Practitioners and/or recruit experienced Providers with prior training and industry experience

Optimize our onboarding process to create a remarkable onboarding experience

Training & Enablement

Manage a team that oversees initial clinical training as well as ongoing training opportunities on clinical skills, marketing skills and general skills

Build & execute strategies to empower, educate and build community

Leverage best practices and feedback to build a world class training program that fuels a raving community

Manage Provider support channels and be a voice for Provider needs across the company

Performance Management

Track and review provider KPIs (Utilization, NPS, retention, etc)

Design incentive programs to drive desired behaviors and outcomes

Develop and execute strategies to increase performance over time

Leadership & Team Development

Lead a team of Provider Success Managers responsible for recruiting, onboarding and enabling Pinch Providers

Maintain cross-functional collaboration with strategy & operations, marketing, and product teams to improve the provider experience

Empower, grow and develop an experienced team to accelerate growth

Qualifications

5 to 10+ years in recruiting, sales, account management and/or community roles

3+ years of experience building and leading small, high-performance teams

Proven ability to sell services

Exceptional communication, relationship-building, and problem-solving skills

Able to educate, enable and build community for a national workforce

Excited about Pinch's mission and working "startup hard"

Open to travel, as needed, to launch new markets, run trainings (sometimes on weekends) meet providers etc as needed 1-2 times per month

Nice To Have

Experience at a high growth venture capital funded startup and/or marketplace business

Familiar with managing 1099 contractor models, gig platforms or contractors

Comfort with data (Google Sheets, CRM/ATS reporting, performance dashboards)

High-energy leader able to motivate teams and inspire strong performance

Worked with healthcare professionals and/or specifically in medical aesthetics

Compensation & Benefits

Cash compensation for seed/Series A startup + equity commensurate with experience

Good health, vision, dental benefit coverage with more coming very soon

Flex PTO + hybrid work environment

Free and discounted aesthetics treatments

Location Chicago, IL

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