Director of Sales Operations – EmpowerHome Full-Time | In-Office | Leadership Role The Director of Sales Operations is a mission-critical leader at EmpowerHome, responsible for driving performance, ensuring smooth business execution, and fostering sustainable growth at the local level. In this role, you’ll serve as the operational sales leader on the ground — onboarding new agents, coaching them through our proven systems, and equipping the entire team to deliver world-class client service and results. You’ll combine leadership, sales operations expertise, and a coaching mindset to accelerate both agent success and company growth. Key Responsibilities: Lead the onboarding and launch of new agents into the EmpowerHome system Coach agents on proven client service and conversion strategies Monitor performance metrics to ensure sales goals are achieved Drive operational efficiency and smooth business execution across the office Foster a high-performance, growth-minded culture What We’re Looking For: Strong background in sales operations, leadership, or team management Proven ability to coach, mentor, and develop talent Excellent organizational and operational execution skills Results-driven, proactive, and passionate about growth Ability to thrive in a fast-paced, team-oriented environment In-person/in-office presence required Join EmpowerHome and play a vital role in shaping the success of one of the nation’s top-performing real estate teams. Compensation: $85,000 Responsibilities: Sales Operations & Performance Management Assign team-generated appointments to agents strategically to maximize conversion and sales outcomes Monitor agent performance and conversion metrics; adjust appointment distribution as needed Provide hands-on coaching to new agents through their first five transactions Guide agents in writing contracts, listing agreements, and buyer agreements Ensure consistent use of EmpowerHome’s proven processes Support agents in transitioning quickly and smoothly into production Enforce CRM best practices, including timely follow-up and pipeline management Track, analyze, and report on agent conversion numbers to align with sales goals Operational Leadership Oversee the daily operational activities of the office Train operational staff (listing managers, transaction coordinators) on location-specific procedures Manage and support office personnel to ensure efficient day-to-day operations Cross-train on operational roles to provide coverage when needed Manage the location budget, including AP/AR tracking and expense approvals Handle compliance and paperwork processes with the Market Center (leases, financial documentation, etc.) Onboarding & Training Lead onboarding for all new agents, ensuring a smooth launch into production Integrate new team members into EmpowerHome’s culture, systems, and workflows Team & Client Experience Plan and execute local team and client events in collaboration with HQ Marketing Act as the primary communication link between local team members and HQ leadership Monitor and foster team morale, creating a positive and productive environment Systems Management & Reporting Review Real Estate Tracking & Management software (CTE or similar) daily for accuracy Oversee CRM follow-up systems, objection handling, and note documentation Support rollout of new lead generation initiatives (Sign System, Open House System, Success Story System, etc.) Prepare agendas and materials for area team meetings Share updates and coordinate with Market Center leadership to ensure alignment

Qualifications: Desired Competencies & Skills Strong leadership and coaching abilities with a results-driven mindset Proven experience in operational and organizational management High proficiency in sales data analysis and CRM systems Ability to manage and prioritize multiple projects and competing deadlines Strong attention to detail with a commitment to operational excellence Financial acumen, including the ability to manage and track budgets Clear and effective communication skills across all levels of the organization Qualifications 3+ years of leadership experience in sales operations, real estate operations, or related fields Active Real Estate License required Experience managing operational staff and coaching sales professionals In-depth understanding of the residential real estate process Exceptional organizational, analytical, and problem-solving skills Hands-on experience with real estate CRMs and tracking tools Ability to thrive in a fast-paced, high-growth environment Highly motivated, goal-oriented, and committed to excellent customer service Computer proficiency required, including MS Office, GSuite, CTM, CRMs, MLS, etc. Compensation Base Salary: $55,000 – $65,000 annually Bonus Potential: $10,000–$20,000+ in the first year $20,000+ after the first full year Profit Share: 2% of net profit growth year-over-year (paid monthly in arrears) Production Bonus: 5% of GCI on the first 5 transactions of new agents that join the team (paid monthly in arrears) Benefits Healthcare, Dental, and Vision Insurance 401(k) (eligible after 6 months of employment) Paid Time Off (PTO): 2 weeks of vacation (accrued) 3 days of sick leave (accrued) About Company Ranked by RealTrends 2024 as the #8 Team in the Nation by sales volume, #9 in the U.S. for number of families served, and proudly the #1 female-led real estate team in the country , EmpowerHome is where high achievers thrive. Founded by dynamic mother-daughter duo Debbie and Sarah Reynolds, our mission is simple yet powerful: Serve. Grow. Give Back. We've helped over 10,000 families buy or sell their homes—and that number is growing every day. We don’t just say we support our agents—we prove it . From guaranteed leads to unmatched coaching, inside sales support, and proven systems, we take the guesswork out of your growth. Plus, we believe in purpose beyond profit. A portion of every transaction goes toward supporting local causes in each market we serve. This isn’t just another real estate opportunity. It’s a career with impact, purpose, and massive potential . If you're ready to stop chasing leads and start closing deals, apply now and take the first step toward something extraordinary.