Description

DUTIES AND RESPONSIBILITIES : oDeliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. oDevelop and maintain relationships with key clients in order to produce extended stay room sales by regularly selling hotel rooms through direct client contact at their place of business. oDevelop new accounts, maintain existing accounts, and implement sales strategies to achieve revenue goals and maximize profits for the hotel while maintaining guest satisfaction. Create room allocation and pricing strategies for all Local Negotiated Accounts, collaborate with the General Manager and Regional Revenue Manager for counsel as needed. oAchieve budgeted revenues and personal/team sales goals, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget, the hotel sales and marketing plan, and other assigned financial plans which support the overall objectives of the hotel. Produce regular reports and sales forecasts. oWork as part of the senior leadership team of the hotel to positively impact the effectiveness of the operation of the hotel. oIf managing other Sales employees, hiring and evaluating the appropriate sales people for the hotel, directing the day-to-day activities of the team, planning, organizing and assigning work, developing and communicating strategies and goals. Create, train, and motivate those responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies to achieve revenue goals and maximize profits for the hotel, while maintaining guest satisfaction. Advise staff of formal policies and procedures. Manage all human resources-related actions in accordance with Company rules and policies. oIndependently create and implement hotel-level tactical sales plans that drive measurable incremental occupancy, increase average rates, and increase business volume during off-peak periods. Monitor sales activities and performance to ensure actual sales exceed the established revenue plan. oAnalyze current/potential market and sales trends. Coordinate all activities to maintain and increase revenue and market share through added business volume and increased rates. oCoordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients. oDevelop and maintain positive relationships with officials and representatives of local community groups. In coordination with General Manager, serve as hotel representative for media related inquiries and refer sensitive matters to the Corporate Communications as necessary. oPrepare Weekly/Monthly reporting on account, individual, segment, and tier production. oAct as “Manager on duty” as required. oAttend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads. oEnsure compliance with federal, state and local laws regarding health, safety, and alcohol services. oPerform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS : oBachelor’s degree in Hotel Administration, Business Administration or related field preferred. oThree years of previous hotel sales experience strongly preferred. oPrevious background from the extended stay industry preferred. oAbility to speak, read, and write fluent English; other languages beneficial. oProfessional verbal and written communication skills. oMathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances. oAbility to prioritize and organize work assignments. oProblem solving, reasoning, motivating, organizational and training abilities. oExperience with Microsoft Office, Opera and Automated Sales Systems preferred. oAbility to travel including some overnight travel is required. oValid driver’s license required. oFrequently standing up, bending, climbing, kneeling, and moving about the facility. oCarrying, lifting or pulling items weighing up to 25 pounds. oFrequently handling objects and equipment. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.