Join to apply for the Enterprise Customer Success Manager role at Canonical .

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed team of over 1200 colleagues in 75+ countries. We are hiring an Enterprise Customer Success Manager at Canonical . Customer success is a strategic department focused on reducing risk and churn, facilitating product adoption, and supporting account expansion. CSMs develop trust with customers, understand their objectives, and align expectations to increase loyalty and collaboration. Our Customer Success team offers interactions across our product portfolio, including Ubuntu, open-source infrastructure, and applications. CSMs specialize in segments: Mass, Focus, and Step Growth, with all contributing to support for unassigned customers, including Store clients. Location: This role is remote. Daily responsibilities include: Onboarding new customers and introducing products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Managing complex projects with developers, IT managers, and decision-makers. Collaborating with Sales, Engineering, and Support to develop engagement plans. Managing a regional customer portfolio, identifying growth and renewal risks. Conducting weekly customer and business reviews with cross-functional teams. Advocating for customers internally and influencing product roadmaps and documentation. Supporting customers through reactive ticket handling. Creating campaigns via digital touchpoints. Candidate profile: Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT. Excellent presentation skills for discussing complex software. Experience in process improvement and timely project delivery. Team player with cross-departmental interaction skills. Knowledge of agile methodologies. Proficiency in English, with Spanish and Portuguese skills a plus. Additional skills: Experience with Salesforce, Jira, and CRMs is advantageous. What we offer: Competitive global compensation, annual reviews, bonuses, benefits, distributed work environment, learning budget, travel opportunities, and wellness programs. About Canonical: A pioneer in open source, publishing Ubuntu, and leading in AI, IoT, and cloud platforms. We hire globally, value excellence, and support remote work. Equal opportunity employer: We celebrate diversity and are committed to creating an inclusive environment. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Software Development

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