Executive Sales Consultant (REMOTE)

New Yesterday

The primary purpose of this position is to be responsible for providing effective customer service support for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the technical support group. The Inside Representative is ultimately responsible for establishing and maintaining long-term customer relationships and customer satisfaction.

Process all sales orders; prepping, processing and acknowledging orders within 24-48 hours of receipt. This includes managing customer blanket orders and web portals as necessary.
Provide second level of support to distributor, OEM and end user accounts. Ability to use the configurator tools and general navigation of website.
Answer all incoming pre and post-sale customer inquiries; customer account setup, expedite requests, cancellations, pricing or stock checks, order status/tracking within 24-48 hours.
Maintain a high level of order accuracy, with a minimal amount of order entry error.
Handle customer requests for credit, returns, warranty and repair. Prepare Return Merchandise Authorization (RMA) documents to be sent to the customer.
Partner with Regional Sales Engineers, Applications Engineers and Mechanical Engineers to meet and exceed the customer’s service expectations. Be the primary liaison between the customer, salesperson, engineering, material control departments.
Confer with production, shipping, warehouse or parent headquarters to track product
Review forecasts with Regional Sales Manager, National Sales Manager, Inside Sales Manager, Procurement Team and Director of Sales and Marketing
Prepare customer quotations and follow up with the customer or appropriate sales/application engineer. Monitor sales activities on a regular basis to stay up to date on territory activities.
Establish and maintain customer records in CRM and/or ERP systems, including accounts/contacts, notes, leads, opportunities, quotations and other information for efficient handling of responsibilities.
Strong customer orientation, including the ability to understand and be empathetic to their needs and expectations.
Minimum of 5 years of customer service experience or relevant certification, with industry experience and a strong understanding of part-number systems.
Ability to effectively present information and respond to questions from OEM customers, distributors and internal salespeople via telephone, email and in-person communications. Ability to work cross-functionally with other intercompany departments, clearly communicating customer needs and expectations internally within the organization. Detail oriented – must have a keen eye for purchase order details, i.e. shipping methods and customer addresses, payment terms, pricing, products, etc.
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Location:
Glendale Heights
Job Type:
FullTime
Category:
Commercial Sales Representatives

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