Atlantic Tomorrows Office is a nationally recognized distributor of copier and high-end production equipment. We sell and service Ricoh, Toshiba, Konica, HP, and Kyocera products in the Tri-State area, and have openings in our Jericho, LI office that services clients in Long Island, Brooklyn & Queens.

We are looking for motivated hands-on Field Service Technicians, the ideal candidates will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Field technicians provide on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or “fixing the customer” by correcting the client’s expectations.

Accurately diagnose, repair and maintain equipment in optimum operating condition at customer sites

Manage and maintain a highly accurate parts inventory via handheld device

Receive, prioritize and accurately close service calls via handheld device

Assist with equipment installations as needed

Keep current with new technology through off-site manufacturer's classes and online training

Communicate equipment problems and solutions to fellow technicians & management

Project a positive company image through professional appearance, exceptional communication skills & excellent customer service

A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience

Computer literate and basic knowledge of networking

Electronic & mechanical experience/aptitude

Experience working on digital copiers and/or laser printers (Konica Minolta, HP & Kyocera experience is a plus)

Experience in networking and/or installing drivers is

Valid driver's license with an excellent driving record and reliable transportation

Able to work independently, under pressure at customer sites and to accept direction on given assignments

Able to handle and solve new challenges, demonstrate initiative and a willingness to learn

Team player, reliable, punctual, and possessing a positive attitude

Willingness to travel to various locations as needed

Driving knowledge of the above-mentioned area(s)