Overview

Live. Work. Explore. as a part of our Administrative Team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality. We’re hiring a Group Sales Coordinator to Live. Work. Explore. at the South Rim of the Grand Canyon! Job Summary: This role involves working closely with the Corporate Group Sales team by soliciting, contracting, allocating, and excecuting group reservations. The Details: Position Type: Full-Time, Year-Round Pay: $20.75 per hour Housing: Private Room in Shared Apartment offered at $267 per month plus $267 deposit. Schedule: May include weekends, evenings, and holidays. Why Grand Canyon South Rim? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park. Life at the South Rim: On-site employee meals (cafeteria-style) Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth) A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world! Benefits and Perks: Rec Center – Fitness Equipment, Computers, and Free WiFi Paid Day off on your birthday with restaurant & retail discounts Discounted mule rides Free Grand Canyon Railway Train Rides Exclusive retail, lodging, and dining discounts at other Xanterra properties Generous benefit program for eligible employees 15% Verizon service/products discount $350 Referral Bonus Program The adventure of a lifetime!

Responsibilities

Showcase our properties, F&B locations, and conference services to prospective clients Solicit Group and F&B business and execute contracts with a focus on lower demand periods. Actively solicit additional room sales and increase revenues by booking outside of allotment requests as available. This includes proactive sales calls, follow-up, and education on our product. Answer all group requests received via email or call within 48 hours of receiving the request. Check inventory levels accurately and coordinate quoting with Revenue Management team. Coordinate with local F&B department to ensure banquet menus are accurate to allow contracting F&B events. Maintain and update agreements and files for Group accounts. Build and manage assigned room blocks and F&B events within Opera and Delphi FDC systems as applicable. Perform 3/21/30/60/90 day check on group arrivals at the specified date to manage to a high utilization rate and to ensure accuracy of group arrival. Release and cancel group blocks as necessary within prescribed time frame of receiving notice from client. Collect and process payments. Add rooming lists and process changes/cancellations to rooming lists in a timely manner. Monitor and track utilization of room blocks for assigned accounts. Process and distribute arrival packets as well as revisions to front desks based upon the established timeline and requirements. Process Banquet Event Orders for Food & Beverage and distribute to appropriate departments based on established timeline. Assist Front Desks and Accounting in research of account billing to verify proper billing information or to solve any billing discrepancies. Establish and maintain a strong relationship with Corporate Central Reservations as well as other internal departments and outside strategic partners. Continually focus on providing exceptional guest service as a primary goal at all Xanterra South Rim lodge properties, both in how work is conducted and when interacting with guests. Conduct familiarization (FAM) tours to include sales presentations, property site inspections, and meal functions including maintaining FAM reservations in Delphi/PMS. Other duties as assigned.

Qualifications

Knowledge, Skills & Abilities: At least one year working in a support role ideally in the hospitality industry or one year of customer service experience in a reservations or front desk capacity or comparable setting Great Sales skills Great Customer Service skills (internal and external) Strong written and verbal communication skills Ability to work professionally with a diverse mix of clients Ability to follow up, pay attention to detail and successfully handle and complete multiple tasks within prescribed schedule Positive and upbeat demeanor and attitude Team player Flexibility in work schedule with willingness and ability to work hours as required to manage operation Working knowledge of computer programs including Microsoft Excel, Word, and Outlook Education & Experience: Hotel and F&B Sales experience Hospitality or travel industry experience Customer Service experience Proficient with PCs, including Microsoft Office applications Previous experience with Opera PMS and Delphi FDC a plus High School diploma or equivalent is required Physical Requirements: Constantly sit, stand, walk, reach outward, bend and lift/carry 10 lbs or less. Occasionally reach above the shoulder, climb, squat/kneel, lift/carry 11 - 100 lbs and push/pull 14 - 40 lbs. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.