Company DescriptionStarting Pay: $18 / hour Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!Job DescriptionThe Group Sales Coordinator supports the hotel's sales team by managing the group's booking process, coordinating sales activities, maintaining client relationships, and ensuring all administrative and logistical aspects of group events and contracts are handled efficiently. This role acts as a liaison between clients and hotel departments to deliver seamless group experiences while maximizing revenue opportunities.Additionally, the person must possess and adhere to the following core company values:IntegrityPassionWork EthicAs a Group Sales Coordinator you will: Answer and manage incoming phone calls promptly and professionally, directing inquiries appropriately and providing excellent customer service to potential and existing clientsHandle telephone inquiries related to group bookings, event details, and general sales questions, ensuring accurate and courteous communicationHandle website initial inquiries and assist in creating proposals for prospects regarding event spaces, guestroom blocks, dining options, and amenitiesMonitor group sales inbox and voicemail; respond promptly to inquiriesManage group booking contracts, coordinate deposits, rooming lists, and special requests with relevant hotel departmentsMaintain accurate sales records, update client information in reservation and CRM systems (e.g., Delphi, iVvy, SalesPro), and prepares group resumes and pick-up reportsServe as the primary point of contact for group clients, ensuring timely communication and exceptional customer service throughout the sales and event processAssist sales managers with site inspections, client meetings, event planning logistics, and coordinating cross-departmental effortsAttend pre-convention meetings and represent the hotel during client site visits or events when neededQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Experience working with Internet sitesTwo-year certificate from college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experienceIntermediate level Microsoft Word and ExcelProficient organizational skillsAbility to perform data entryAbility to multi-task in a fast-paced environmentBi-lingual (English/Spanish) a plus but not requiredAdditional InformationWhy Westgate?Comprehensive health benefits - medical, dental and visionPaid Time Off (PTO) - vacation, sick, and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy, and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life, Disability, Accident, Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunitiesCommunity Involvement ProgramsWestgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.