Hose & Fitting Group Management/Sales Trainee JOB SUMMARY The purpose of this role is to equip a new associate with the basic knowledge and skills needed for a career as a hose store manager or outside salesperson with Cross Hose & Fittings. Travel to multiple Cross locations will be required during training. The applicant must be willing to relocate within the Carolinas to qualify for this training program. The training program will teach the associate to provide leadership, supervision, and training of store personnel in his/her location. They will learn to assure quality performance and high levels of customer satisfaction in both the retail environment and warehouse functions. This associate will train to be responsible for all aspects of the operation, including customer service, inventory control, facility management, and personnel issues, under the guidance of the Process & Operations Manager, Sales Manager, and Group President. TRAINEES WILL BE READY TO PERFORM THESE ESSENTIAL FUNCTIONS Supervision of associates which includes direction, motivation, training, and coaching in a respectful manner

Balance the workload of store associates

Acquire and exhibit proficiency in Cross Company’s performance management practices, including talent selection, setting clear expectations, delivering constructive feedback, implementing corrective actions, and fostering associate development

Learn and demonstrate an understanding of inventory management

Foster and maintain positive company-oriented behavior in relationships with customers, vendors, Territory Managers, and all co-workers in any group

TRAINEES WILL ALSO BE READY TO HANDLE THESE ADDITIONAL RESPONSIBILITIES Customer Service / Inside Sales / Hose Assembly Fabrication Process customer orders to meet company performance guidelines

Accurately and efficiently specify and fabricate hose assemblies

Expedite open orders and provide delivery information for customers

Respond to all customer inquiries in a timely manner

Take inbound calls and requests from accounts, counter customers, and web leads

Issue quotes in a timely manner, including Value Drivers, using NetSuite

Understand the needs of customers and be able to match products and services to satisfy them profitably, and be able to explain the value we provide for our customers

Recognize the major features, advantages and benefits of our products and services

Facility Management Maintain a safe and clean work environment for our associates and a safe and clean retail area for our customers

Understand and abide by OSHA regulations

Maintain office equipment, assembly and fabrication equipment, buildings, and grounds

Keep records current on equipment maintenance

Understand and be able to execute the emergency action plan

Other Complete all assigned individual performance and development goals

Travel to customer and other Cross Company locations as needed

Perform various, miscellaneous tasks and projects

EDUCATION & EXPERIENCE REQUIRED High School diploma or GED required

Technical school or college preferred

REQUIRED BEHAVIORAL COMPETENCIES Builds teams

Customer-focused

Communicates clearly, both verbally and in writing

Ensures accountability

Delegates effectively

Drives results

Makes good and timely decisions

Courage to address difficult issues

Instills trust

Manages ambiguity

Self-awareness

Time management skills

REQUIRED FUNCTIONAL COMPETENCIES NEEDED TO PROMOTE TO THE NEXT LEVEL Basic Excel and Word competency

NetSuite and ShipHawk knowledge and ability to complete all required tasks

Completion of ParkerStore Professional certification

Completion of the NAHAD Safe Hose certification

Cross Company basic supervisory and operations management training or Brooks Sales training, depending on next level role

PHYSICAL & MENTAL REQUIREMENTS Mental resilience

Mechanical aptitude

Capacity to safely operate machinery

Ability to lift 50 pounds

Ability to sit for prolonged times

Ability to stand for prolonged times

Ability to safely navigate an industrial environment

DISCLAIMER The job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an “at will” employment relationship.