Inside Sales - Business to Business Champion Rocky's Ace Hardware, Stamford, Connecticut, United States of America Job Description Posted Thursday, June 19, 2025 at 4:00 AM POSITION SUMMARY The primary responsibility for all positions with Rocky’s Ace Hardware is to ensure that all customers “ Experience the Rocky’s Difference” and uphold the Core Values of the company. It is the responsibility of the Business to Business (B2B) Champion is building, growing, and maintaining positive relationships with existing and new business customers to increase sales. The person in this role is the trusted hardware consultant and advisor for local business customers to ensure they have the supplies they need to keep their business running. This is a fast-paced active environment which will require focus, flexibility, and time management skills. In addition to being the main point of contact for business customers, this person is tasked with building B2B into the culture of the store. This entails building excitement and awareness with the staff, ensuring everyone is trained and understands their role in B2B. ESSENTIAL DUTIES AND RESPONSIBILITIES Create and manage the process of capturing leads inside the store and converting them to business accounts. Generate new leads and build relationships, connecting over the phone or and in-store workshops and events. Reach out to customers over the phone and follow up as needed. Research current and potential customers to understand their business and educate them on the value of working with Rocky’s Ace Hardware. Conduct sales calls (over the phone and/or in person) with current customers, prospect with new customers and follow up on opportunities in a timely manner. Use monthly reports to identify and target specific customers who represent opportunity for sales growth based on purchasing patterns and account variances. Maintains sales & gross margin and is responsible to maintain discounts and review in accordance with the store business discount policy. Validate inventory levels to meet expectations set with business customers. Manage the sourcing of product for special orders via vendors, internet research, etc. Determine if the demand warrants adding to store inventory mix. Ensure orders are received, maintained in the designated area and customers are notified for pickup/delivery. Educate store staff and help them understand their role in B2B. Work with the store manager to train, motivate, and coach store staff. Use huddles, communication boards, and store meetings as the means to communicate the store’s performance, and educate, engage, and motivate the team. REQUIRED KNOWLEDGE SKILLS & ABILITIES High school diploma or GED and 1-2 years prior experience; or an acceptable combination of education and experience. Sales experience with retail and/or business customers, ability to establish relationships with customers and fellow associates. Strong verbal and written communication skills as well as being comfortable talking existing and new customers. Develop and maintain client relationships and strategic partnerships. Strong organizational and time management skills. Must have excellent attention to detail and follow up. Comfortable with computers, various applications, technology, the internet. PC skills including knowledge of Excel, Word, PowerPoint & Outlook. Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business. PHYSICAL REQUIREMENTS The minimum physical requirements for this position include: Ability to stand for an extended period of time, walk, reach and bend to perform job duties. Move and handle merchandise up to 50 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth. Rocky's Ace Hardware, Stamford, Connecticut, United States of America #J-18808-Ljbffr