TheFC Tech  Inside Sales & Customer Service Representative is a critical member of our team. This role is responsible for supporting daily operations of the company – primarily through direct execution of technical business transactions with customers, suppliers, and internal operations stakeholders.Accuracy in day-to-day activities, attention to detail, problem-solving ability, and an overall team attitude are paramount to this position. The Inside Sales & Customer Service Representative must be self-motivated, self-directed, and able to multitask, prioritize, & manage time effectively. Job Responsibilities include (but may not be limited to): Responding to customer inquiries and requests timely Answering technical product questions Preparing & submitting quotations to customers Receiving, reviewing, and confirming customer orders Providing order and/or shipment updates to customers Managing the order lifecyle – for orders placed by customers as well as orders placed to suppliers. Developing and deepening a knowledge of our business’ industry and the technical acumen required for the products we represent. Identifying and procuring products needed for customer orders and/or minimum inventory reorder levels. Following up on lead generation by outside sales personnel. Arranging and coordinating product logistics – including international freight, brokerage, and duties – to ensure efficient, cost-effective, & accurate delivery of products. Controlling and managing inventory: This is a tangential, but ongoing responsibility which may include participating periodically in monthly physical counts to validate inventory records Supporting, executing, & continuously improving Quality Assurance Programs (QAP) and related Inspection & Testing Protocols (ITP) of products inventoried and sold, which may include processing, reviewing, and filing of Material Test Reports (MTRs) for products inventoried and sold. Serving as on-call representative to customer and/or after-hours quotation/shipment requests (upon assignment). Preserving confidentiality of business & transactional information. Demonstrating a high-level of professionalism toward customers, suppliers, coworkers, and other relevant business stakeholders. Qualifications: A bachelor’s degree is preferred (but not required) Minimum of three (3) years of experience in a manufacturing, distribution, or similar industrial environment. Proficiency in Microsoft Office applications which include (but are not limited to) Excel, Word, and Powerpoint. Ability to safely operate a forklift Benefits: Compensation is competitive and will be based on work experience Health/Medical, Dental, Vision, Supplemental Coverages with company sponsorship Retirement Match Holidays and Paid Time Off (PTO)