Inside Sales Manager

Leads and manages Inside Sales Representatives across multiple Market Areas, driving revenue growth through expert sales of WM services via telephone. This role combines strategic oversight with hands-on leadership to develop high-performing sales teams and implement targeted sales and marketing initiatives that align with customer needs and business objectives.

This position is remote (with some on-site office time required) however the employee must reside in the greater Phoenix, AZ area based on business need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Supervise and mentor Inside Sales Representatives across various Market Areas, fostering a culture of performance, accountability, and continuous improvement.
• Partner with cross-functional teams to align sales strategies with broader organizational initiatives and ensure seamless execution.
• Establishes and maintains a high level of customer satisfaction on all sales transactions.
• Monitor sales metrics, analyze performance data, and provide actionable feedback and coaching to drive individual and team success.
• Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
• Develops and executes ongoing training that provides both formal training and informal coaching sessions to all Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed. Updates all Inside Sales Representative reference material as appropriate.
• Participates in training and coaching the Inside Sales staff.
• Assists in the communication and maintenance of the Market Area's pricing and service strategies.
• Design and implement effective sales and marketing programs tailored to current and emerging customer needs, market trends, and business goals.
• Works with the Market Area Sales Manager to develop and implement strategies to up sell and cross sell to customers via outbound calls. Communicates goals to Inside Sales Representatives.

The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:

• Direct supervision of 30 full-time employees

The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.

• Education: Bachelor's degree (accredited) or in lieu of degree, High School Diploma or GED and four (4) years of relevant experience.
• Experience: Three (3) years of business-to-business sales management, plus three (3) years in direct business-to-business sales or a minimum two (2) years of inside sales management experience (in addition to education requirements).
• Preferred experience: Five years or more of experience in a call center environment, sales leadership experience and someone who has experience driving revenue results.

• None required.

• Build Relationships
• Communicate With Impact
• Demonstrate Adaptability
• Demonstrate Integrity and Courage
• Demonstrate Professionalism
• Demonstrate Leadership/Coaching
• Initiate Action
• Produce Results
• Think Strategically
• Focus On Customers
• Gain Commitment
• Influence and Negotiate
• Leverage Diversity
• Manage Work/Time
• Plan and Organize
• Use Ethical Practices

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is an office setting.

The expected base pay range for this position across the U.S. is $85,400 - $100,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.