*** INSIDE SALES MANAGER *** Auto Part Sales Classic Car & Truck Industry Hours: Mon – Fri, 8:00am – 5:00pm; + every other Saturday, 8:00am – 1:30pm This position is 100% On-Site PURPOSE * DRIVE AND ACHIEVE CORPORATE GOALS & OBJECTIVES BY CONTINUALLY IMPROVING SALES, ORDER PROCESSING AND THE CUSTOMER SERVICE EXPERIENCE * ENSURE CONSISTENT, PROFITABLE GROWTH IN SALES REVENUES THROUGH POSITIVE PLANNING AND MANAGEMENT OF SALES AND SALES SUPPORT STAFF. * IDENTIFY STRATEGIES AND ACTION PLANS TO IMPROVE SHORT AND LONG-TERM SALES. * A COMBINATION OF EXPERT SALES, TECHNICAL KNOWLEDGE, COACH, TRAINER, MENTOR, MOTIVATOR AND MANAGER. CORE COMPETENCIES Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with delays, or unexpected events. Dependability: Responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals. Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments. Works with integrity and ethically. Upholds organizational values. Focuses on solving conflict. Quality Management: Looks for ways to improve and promote sales. ESSENTIAL FUNCTIONS Partners with management to align sales department policies and procedures with the company objectives. Develops specific plans to ensure revenue growth of all company products. Monitors orders and stock to ensure on-time delivery and customer satisfaction. Maintains in-depth working knowledge of the company’s software systems and processes. Accurately forecasts annual, quarterly and monthly revenue streams. Provides monthly/quarterly results assessments of sales staff’s productivity. Interprets short and long-term effects of sales strategies. Educates sales team by establishing programs in the areas of new account sales and growth and sales of emerging products. Travels to events and assists with travel and trade show coordination RESPONSIBILITIES Ensures that all departmental procedures are observed through an effective supervision of all sales techs, and sales support staff. Identifies and implements strategies to improve quality of service, productivity and profitability. Defines and communicates sales/customer service performance standards. Motivates and mentors the sales/customer service team Plans, prioritizes and delegates work tasks to ensure proper functioning of the department Coordinates and manages sales projects, initiatives and trade show set-up Handles complex and escalated sales/customer service situations. Tracks customer complaint resolution, Reviews orders to ensure accuracy. Continuously evaluates the internal order entry system to insure correct pricing and discounts are processed. Provides employee awareness and compliance of company policies and procedures regarding sales, shipping, discounts, promotions and customer satisfaction. Conducts regular sales, product and procedure meetings with sales techs, sales support staff and corresponding personnel. Hiring, coaching, training and performance evaluation of sales techs and customer service personnel in accordance with company policy. Ensures sales and customer service personnel maintain professional behavior, proper language, and a positive attitude towards customers, suppliers, and fellow employees. Reports potential non-compliance or infractions, determines appropriate course of action and swift resolution. REQUIREMENTS 10+ years of Classic Car and Truck industry knowledge; specifically, in brakes, steering and suspension components. Minimum 7+ years hands-on experience in auto parts sales, e-commerce sales and customer service. Minimum 5+ years of managerial experience, preferably in a sales/call center environment. SEMA member and/or equivalent trade show experience. Able and willing to travel monthly, sometimes out of state, to attend trade shows and events. Ability to manage and direct personnel with responsibility for tech sales, online sales, order entry and customer service. Experience with Hiring, Disciplining and Termination compliance. Can effectively prioritize assignments and make quick, rational decisions. Driven and self-motivated, with sound reasoning, judgment and problem solving skills. Excellent interpersonal communication, leadership, and customer service skills. Able to communicate clearly and courteously in all instances. Proficient use of Microsoft Office: Word, Excel and Outlook.