Inside Sales Representative - Auto Glass Replacement & Accessories
New Today
Pilkington North America , one of the world’s largest glassmakers, manufactures and distributes automotive and flat glass for the automotive and building industries. We have been part of the Nippon Sheet Glass (NSG) group since 2006.
Come start your CAREER with Pilkington NSG Group, a power brand and industry leader that trains, develops our team be ready for promotions and growth!
Essential Functions:
Close sales and achieve monthly/quarterly goals
Find and qualify new business opportunities through lead follow-up, outbound calls and emails.
Conducts sales calls and initiates customer contact in order to execute service center sales action plan.
Qualifying, following-up and tracking sales leads
Research accounts, identify key players and generate interest
Understand a prospective customer’s needs and requirements to ensure a great customer experience.
Collaborate with national and local account teams to develop and track promotional programs.
Works with the accessory team to develop local accessory and flat glass promotions.
Develops and maintains positive customer relations as well as local work environment at all times.
Demonstrate and support a continuous improvement and growth mindset.
Assists in maintenance of customer accounts, account set up, and development of customer profiles.
Completes reports as needed and requested by management
Collaborates with credit department in the timely collection of receivables, reconciliation of customer statements, CDA’s, deductions, etc.
Complies with all J SOX requirements.
Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
Qualifications Required:
Team-oriented with excellent communication and customer service skills
Builds strong relationships with peers and cross functional teams to enable higher performance
Ability to work independently and highly efficient at multi-tasking
Strong phone presence and experience with high call volumes
Critical thinking and problem-solving ability
Excellent organizational skills and detail-oriented
Professional and friendly demeanor
Entrepreneurial skills and style
High school diploma or GED
A minimum of (1) years previous inside sales and/or customer service experience
Qualifications Desired:
Associate/Bachelor degree in progress
SAP working knowledge
Experience working with Hubspot or similar CRM
Previous aftermarket glass customer service experience preferred
Previous multi-line phone experience
Bilingual Spanish/English a plus but not required
Benefits:
Home every evening!
Medical, Dental, Vision – first of the month following two full months of employment
401(k) retirement savings contribution plan 90 days after hire date
401(k) 2% GUARANTEED
Employee Assistance Plan at no additional cost
Educational Assistance
Work Boot Program
Prescription Safety Glasses Program
Company Paid Holidays – NINE (9 HOLIDAYS)
Paid Vacation
Life Insurance at no additional cost
We require a pre-employment criminal background check, and drug screen/physical. NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. This is a safety sensitive position.
Pay Range: $22 - $24 per hour, based on experience
- Location:
- Brookfield
- Job Type:
- FullTime