Job Summary

Job Description Key Role & Responsibilities

Process and organize customer quotations and inquiries in a timely manner and according to department procedure. Process and enter customer orders accurately and in a timely manner. Stock items should be entered the same day, not to exceed 24 hours from time of order. Production item orders should also be entered within 24 hours, although production orders may require pre-order evaluation according to department procedure. Maintain control and organization of quote and order status from beginning (quote / order) of process until the end (deliver of product). This includes but not limited to related submittals, special price requests, expedites, inquiries, credit holds, orders pending clarification and other issues which may delay quotes / orders. Process credits and RGA’s accurately and in a timely manner, according to department procedure. Identify, communicate, and support resolution of problem areas regarding data entry, system error, customer-service issues, customer training issues or other areas that may negatively impact the overall customer service process. Ensure high-level of accessibility to customers, including the handling and processing of a large volume of phone calls or e-mails in a timely and efficient manner. Maintain customer files and data including pricing, contracts, profiles, and open / closed customer orders and requests. Actively acquire and maintain product and system knowledge and updates. Maintain a clean and safe work area. Other tasks not noted here but may be required to perform the job. *Marginal position functions that are not included among the essential duties and responsibilities in this position description are also requirements of this position. **This position requires regular on-time attendance as outlined by Human Resources or your supervisor(s).  This position requires the ability to work independently or in a team setting. You will be expected to accept direction from you supervisor, manager and subordinate personnel and to work amicably and productively with co-workers. Additional Position Information / Details: Position does not require customer visits, travel or outside sales work as its primary functions or responsibility. Education and Experience BS / BA in Business or Technical degree preferred or 0-3 years of customer experience, preferable in a related industry. Skills Data entry and experience / proficiency with computer software Strong organizational and time management skilled The Excellent teamwork skills Excellent customer service & relationship building skills Excellent written and verbal communication Physical Demands The physical demands described here and above are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the positions. Work Environment The work environment characteristics described here and above are representative of those that an employee encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the positions. Disclaimer The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Additional Job Details Professional – P1

Organizational Impact Works to achieve operational, functional, and/or business targets within job area with indirect impact on departmental or job family results Entry-level professional; follows standard processes and works under close supervision Work is defined by others within smaller, less complex projects/assignments and generally more limited in scope Communication & Influence Communicates with contacts typically within the team on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement Innovation & Complexity May be responsible for contributing to recommended enhancements in systems and processes to solve problems or improve effectiveness within job area Problems are routine, but may require interpretation or deviation from standard procedures Leadership & Talent Management N/A – Jobs at this level are focused on self-development Knowledge & Experience Requires broad theoretical job knowledge typically obtained through advanced education; may have limited to no experience