Who we are: We are Pioneering Industrial Sustainability. Castolin Eutectic  is a global provider of surface protection applications and solutions. Since 1906, we have brought innovative products and solutions to our customers, challenging ourselves to extend useful life, reduce maintenance costs, and increase industrial productivity while upholding our deep-rooted belief in sustainability. We employ a diverse team worldwide in over 25 countries who represent our core values of customer orientation, integrity, respect, team spirit, and trust. Our employees are part of a global family who work together to provide the best solutions for our customers. Opportunity! We have a current opportunity for an Inside Sales Representative . Position Overview The Inside Sales Representative is responsible for managing inside sales accounts, following up on inbound leads, and executing the customer success program to ensure client satisfaction, retention, and growth. This role bridges sales, marketing, and customer support to streamline the customer journey and drive revenue. This individual should have the necessary skills and knowledge to provide the best possible solution to our customers. What You’ll Do: Manage and grow assigned identified inside sales accounts through proactive outreach and relationship building.

Follow up on inbound leads.

Coordinate with the sales team to ensure smooth handoffs and consistent messaging.

Execute and manage the customer success program, including onboarding, training, and ongoing support.

Implement and support growth campaigns.

Monitor customer satisfaction and engagement metrics to identify risks and opportunities.

Maintain accurate records of customer interactions, opportunities and feedback.

Support the development of sales tools, training materials, and enablement resources.

Prepare reports and dashboards to track performance and share insights with leadership.

Support quote follow-up and promotions.

Support sales team.

Other tasks as defined.

What You’ll Bring: Well organized, with good time management skills.

High level of integrity and commitment to serving clients.

Strong interpersonal skills and a strong ability to listen.

Excellent communication skills, both verbal and written.

Detail-oriented and versatile.

Must have excellent relationship-building skills with the ability to work within the team.

Customer-driven and results-oriented.

Excellent problem-solving skills.

Target-minded people that are driven to succeed; thrive under pressure and enjoy setting and achieving goals

College degree preferred

3-5 years of Inside Sales Experience, in customer service, with an understanding of the Value-Added Selling Process

Microsoft Office: Word /Excel/PowerPoint

CRM/ERP knowledge a plus

Industrial and/or Mechanical aptitude and knowledge

A basic knowledge of welding/welding distribution, wear mechanisms, and maintenance & repair welding.

Ability to travel 10%