The Forehand Agency is seeking an Inside Sales Specialist to support account growth by assessing customer needs, recommending appropriate solutions, and delivering high-quality service through inbound and outbound contact. This remote-friendly role offers flexible scheduling, performance-based compensation, and structured professional development within a small, collaborative team. Ideal candidates demonstrate consultative selling skills, strong call handling, and proficiency with CRM and contact center technology. Key responsibilities Handle high-volume inbound and outbound interactions using consultative selling and a consistent customer experience methodology. Listen to customers, diagnose needs, perform needs assessments, and recommend tailored life and health insurance solutions aligned with customer goals. Identify and pursue upsell, cross-sell, and retention opportunities to support sales growth and account expansion. Aim for first-call resolution by troubleshooting issues, coordinating follow-up, and escalating when appropriate. Accurately document interactions, opportunities, and outcomes in CRM and contact center systems; maintain up-to-date account records and workflows. Collaborate with colleagues to refine outreach strategies, messaging, and process improvements. Participate in structured onboarding, ongoing training, and coaching to develop sales and leadership capabilities.

Qualifications High school diploma or equivalent; college students, interns, recent graduates, and career changers are encouraged to apply. Minimum age 18 and willingness to obtain and maintain a state life and health insurance license. Dependable, coachable, and motivated by incentive-based compensation and performance metrics. Clear and professional verbal and written communication skills and a customer-service orientation. Comfortable with basic PC tasks and able to quickly learn contact center and CRM software. Able to multitask and maintain productivity in a fast-paced, high-volume interaction environment. Previous experience in telesales, inside sales, customer service, or insurance is beneficial but not required; transferable skills and strong sales aptitude are considered.

Performance expectations Meet or exceed established metrics for sales, customer satisfaction, and productivity. Consistently use CRM and contact center tools to manage pipelines, document activity, and deliver reliable customer outcomes. Demonstrate responsiveness to coaching and readiness for increased responsibility through strong performance and leadership behaviors.

What we offer Remote-friendly work environment with flexible scheduling to support work–life balance. Competitive commission structure and performance-driven incentives, including short-term contests and recognition. Structured onboarding, ongoing training, and regular coaching to accelerate skill development and career growth. Supportive, collaborative team culture focused on development and retention. Health and wellness benefits and access to professional development resources.

Keywords: inside sales specialist, inside sales, consultative selling, remote sales, flexible scheduling, life insurance, health insurance, CRM, contact center, customer service, telesales, account management.