Inside Sales Specialist

57 Days Old

Job Details

Level
Experienced

Job Location
Phoenix 850 - Phoenix, AZ

Description

BASIC FUNCTION: Prepare and process all direct residential rental (HS|GSA-RES|DIR) proposals and paperwork accurately with the information required by AFR. Act as a main point of contact on communication, execution and follow up with new and existing direct rental customers.

RESPONSIBILITIES:

•Collaborate with and provide support for the outside sales team. Work together to meet monthly goals.

•Identify and research potential sales leads.(Document in Salesforce)

•All lead follow-up should be completed via phone within 2 business hours. If the prospect cannot be reached via phone, follow-up with an email. Three attempts to reach the customer are required prior to closing the lead with a reason code in NAV & Salesforce.

•All leads documented in Salesforce daily - phone/email inquiries not requiring a formal quote are to be documented in Salesforce. Tracking is key to closing ratios, reasons for loss as well as referral sources.

•Coordinate with Operations all requests for inventory and scheduling.

•Communicate rental policies to clients. Manage client expectations with clear and consistent communication.(Document in Salesforce)

•Utilize up-selling opportunities, necessary add-ons, recommending additional or alternate options ,adding additional discounts when necessary based on limits set by RSM.

•Attend all Sales/Ops weekly meetings and act as the main coordination point to disseminate necessary information to the operations and delivery teams.

•Maintain direct residential rental aging.

•Maintain knowledge of product, policies and specials.

•Detail subject lines when sending emails: Direct Renter - Name - Market Copy the outside AE on all emailed communication.

•Link all documents

NAV.SKILLS:

•Active listening, persuasion and social perceptiveness skills

•Service orientation, and customer service mindset

•Organization and coordination skills

•Problem solving, judgement and decision-making skills

Qualifications

EDUCATION/TRAINING:

Bachelor's or equivalent experience

EXPERIENCE:

Previous sales and office experience required
Apply
Location:
Phoenix

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