Description: · Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast multi-tasking environment. · Maintains responsibility of orders from quote to invoice. · Select and specify a variety of products utilizing a variety of vendors. · Process customers’ orders and send requested order acknowledgements. · Review customer purchase orders for special conditions/documentations. · Check availability and verify ship date. · Increase order size by suggesting related items, explaining features, and checking customer’s buying history. · Process and expedite orders, customer returns and returns to vendors in an accurate and timely manner. · Works closely with outside salesman in soliciting business, executing order transactions and maintaining superior customer service levels. · Locate product and ensure timely delivery, works closely with buyers. · Ability to communicate with vendors and monitor orders placed. · Communicates effectively and participates positively as a member of the inside sales team. · Review open customer order report and take action on open items in a timely manner; specifically, those items that may at risk in not meeting the customer’s promised delivery date. · Work with and manage customer needs over virtual chats. · Willingness to be flexible, including working overtime, and performing responsibilities not specifically identified in the job description and assuming new responsibilities for the betterment of Austin Hose. Requirements: · Associate degree in related field preferred or relevant experience. · 1-3+ years’ experience in Customer Service and Inside Sales preferred. · Ability to quickly learn and become proficient with Austin Hose warehouse and delivery methods, techniques, and procedures. · Microsoft Team experience preferred · Strong verbal, written, mathematical and interpersonal skills. · Ability to maintain a good working relationship with customers, co-workers, supervisors, management and various personnel. · Must be able to pass Pre Employment drug test.