Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

Job Description

John Crane is seeking a results-driven and strategic Internal Sales Manager to lead the development of a newly created internal sales support team across the United States. This role will focus on streamlining and centralizing quotation and selection activities to reduce the commercial workload on our field sales engineering group and enhance customer response effectiveness.

The ideal candidate will have strong leadership abilities, a deep understanding of internal sales operations, and the drive to build and scale a high-performing team from the ground up. The focus of this team will be to deliver quality quotations and responses to our customers to meet or exceed their expectations.

Key Responsibilities Build and lead a centralized internal sales support team (projected team size of 8) responsible for handling standard quotations and product selection across the U.S. Collaborate closely with Sales and Engineering to offload Level 1 quoting tasks and improve overall sales efficiency. Define, track, and continuously improve key performance indicators including quotation volume , quotation timeliness , and quotation accuracy . Work with stakeholders (e.g., Sales, Engineering, Quality, Operations) to ensure alignment, communication, and seamless handoffs. Work within the established global enquiry to cash process to implement scalable processes for managing incoming customer inquiries, centralizing email communication, and driving workflow efficiency. Serve as a hands-on contributor for escalated customer quotation clarifications and ensure timely and accurate resolution. Travel to regional offices (e.g., Swedesboro, Tulsa, Norcross) to support team oversight, training, and collaboration. Qualifications 5+ years of experience in sales support, commercial operations, or inside sales-preferably in an industrial or engineering environment. Experience with quotation systems, CRM platforms, and customer order workflows. Strong problem-solving skills with the ability to handle escalations and remove roadblocks for the team. Should be a strong people leader, focusing on developing the team's skill sets

Additional Information

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)