Responsibilities

• Understand and implement dealership sales process
• Monitor and respond to all Internet leads in a timely manner following dealership process
• Generate appointments by means of proactive outbound prospecting, in an effort to qualify and market to potential customers
• Be available to respond to email, text, and phone inquiries in a professional, well-spoken manner
• Check email and CRM text frequently and respond to inquiries immediately
• Assist customers in appropriate vehicle selection – be the product expert & sounding board
• Provide vehicle information and direct customers to product information resources, including those available on the internet
• Quote pricing and inventory availability
• Maintain Customer Service Index (CSI), Gross Average and monthly units to dealership standards

Qualifications

• Previous automotive dealership experience
• Superior communication skills, both oral and written
• Outstanding organizational skills
• Ability to stay strong and calm in a stressful environment; must thrive under pressure 
• Ability to work a structured schedule to maintain coverage for online inquiries