Business Development Center (BDC) Associate BDC Associates play a critical role in monitoring internet leads and ensuring client follow-up. We are seeking customer-service oriented individuals with strong organizational skills to effectively manage incoming customer leads. Applicants should be proficient in making phone calls, texting, video emails, and emails to engage with prospective clients consistently.

Job Benefits:

We offer a positive and professional work environment with top-notch training opportunities. We strongly believe in the development of our employees through continuous training and promotion from within. Our dedicated team members enjoy a range of exceptional benefits, inclusive of:

A collaborative team atmosphere

Comprehensive Medical/Dental/Vision Insurance coverage

Paid Vacation Time after one year of service

401(K) with matching contributions

Responsibilities (include yet are not limited to):

Connect with and follow up with potential customers

Initiate appointments through proactive outbound prospecting and managing lead activities to assess and promote to potential customers

Master call and email scripts to effectively communicate with customers

Obtain customer information promptly and ensure timely delivery of that information

Recognize the importance of customer satisfaction in building a successful business and strive to ensure customer satisfaction

Actively expand prospecting network and maintain detailed activity records in a CRM system

Participate in sales meetings and training sessions as required

Exhibit behaviors that align with Headquarter Toyota’s Vision, Mission, and Values in all customer, colleague, and supplier interactions

Adhere to all company policies, procedures, and safety standards

Complete other assigned duties as needed

Requirements:

Having a positive attitude, outstanding work ethic, and a keenness to learn

Exceptional communication, customer service, and problem-solving abilities required

Excellent interpersonal skills for professional interaction with customers and colleagues

Fluency in both English and Spanish is a must

Availability to work flexible hours, including nights and weekends

Additional Posting Information:

This posting may be closed on or before the listed closing date upon filling the vacant position(s).

We are an Equal Opportunity Employer and a Drug & Tobacco-Free Workplace.   All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR, and drug screen.