Landscape Sales Account Manager

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Job Overview
We are seeking a dynamic and results-driven Sales Account Manager to join our team. In this role, you will be responsible for managing client relationships, driving business development initiatives, and achieving sales targets. The ideal candidate will possess a strong background in B2B sales and account management, with a keen understanding of technology sales and marketing strategies. Your ability to negotiate effectively and communicate clearly will be essential in fostering long-term partnerships with our clients. Maintain and expand corporate image of excellence through sales of quality products and services, servicing the customers' needs and providing open lines of communication to our clients. Increase knowledge of customer service techniques and sales of quality products and services. Provide input to sales team members and mentoring of new members as required. Reports to: Sales Manager Qualifications: 2+ Years of Sales or Account Management experience preferably in commercial landscaping, facilities management, or related service industries.
Two years' experience in field landscape maintenance procedures or equivalent.
Two years' experience in field construction procedures or equivalent.
High School Diploma or GED- (Bachelor's degree in business, Horticulture, Landscape Management, or a related field preferred)
Working Knowledge of Commercial Landscape Maintenance & Enhancements
Understanding turf, plant health care, seasonal color, irrigation, pruning, and landscape improvement projects.
Strong Communication & Client Relationship Skills
Ability to interact with property managers, HOA boards, and facility directors; skilled in proposal writing and presentations.
Valid Driver's License with clean driving record-Travel to client properties and job sites required.
Proficiency with Microsoft Office & CRM Tools
Experience with customer tracking software and estimating tools is a plus.
Ability to Estimate & Upsell Enhancement Projects-Must be able to identify property needs and generate proposals for value-added services.
Preferred but not required: Prior experience with landscape estimating software (Aspire)
Ability to read and interpret municipal & construction site plans or blueprints
Bilingual (English/Spanish)
Major Objectives to be Accomplished: Produce budgeted sales of new maintenance, enhancement and snow contracts.
Increase knowledge of customer service and sales through training and practice.
Provide accurate job set up and follow through for all contracts sold.
Maintain and grow large profile/portfolio client relationships through monthly site visits and timely follow-up on requests.
Communication of client needs to maintenance, enhancements and snow departments, as the primary contact person with the client.
Maintain renewal accounts for maintenance and snow clients in your portfolio.
Responsibilities and Essential Task Activities: Proactively manage clients' satisfaction and service delivery by anticipating potential challenges and monitoring satisfaction.
Review, plan and participate in internal training activities on a daily basis through support and guidance of sales manager.
Provide project inspection, advisement and coordination between client and maintenance, enhancement and snowplow crews.
Develop and maintain quality repeat clientele and generate yearly renewal contracts.
Support public relations program through print materials, ads, web site, press releases, award entries, photography schedules, trade shows, networking events, etc.
Involvement in snowplowing operations to include new sales, renewals and liaison between client and snow manager.
Follow approved policies and procedures regarding client contact, bidding implementation, collections, client follow-up and feedback.
Daily working hours to be scheduled with Sales Manager hours per week, depending upon season and activities.
Act as primary contact person between client and company.
Solicit new maintenance work through approved sales process to include referrals and cold-calls, with concentration within our existing property routes.
Majority of enhancement and design/build sales to be generated through current or prospective maintenance clients and through the completion of regular site analysis.
Snow plow sales to include referrals and cold-calls as outlined in snow plow sales plan.
Support administration personnel in collection of accounts receivable generated by your clientele.
Assist other Account Managers with customers outside of your portfolio account base when required with a mentoring role possible.
Participate in all scheduled sales meetings and sales events.
Working Relationships: Sales Manager: Daily to discuss daily objectives, sales goal and achieving strategic plan.
Sales Assistant(s): Daily, or as needed for expected support.
Branch Manager(s): Daily, or as needed to discuss work in progress.
Snow Coordinator/Manager: As needed to discuss work in progress.
Administrative Personnel: Daily to provide information for control and reporting systems and to receive administrative support.
Authority to Act: Enter into maintenance, enhancement, design/build, and snow plow contracts based upon approved estimating systems and procedures. Standards of Performance: Produce new maintenance sales.
Produce new enhancement sales.
Produce new snow sales.
Conduct site analysis of each maintenance project within span of control a minimum of twice yearly.
Monitor gross profit average across all production, enhancement and snow jobs bid as per budget.
Promote customer satisfaction by returning phone calls within the 24 hour period and respond to bid requests within 5 business days.
Visit each site within span of control at least once per month.
Completion of annual sales plan as developed.
Weekly feedback reports to Sales Manager by approved timeframe.
Maintain high customer satisfaction ratings and high customer retention.
Completion of 'quality score sheet' twice per season for all portfolio maintenance sites.
Compensation Program: Annual salary/commission to be determined based upon experience and minimum sales contributions and expectations.
Paid vacation as per employee handbook
Paid holiday time as per employee handbook
Auto allowance or company vehicle as per employee handbook
Job Type: Full-time Pay: $65, $75,000.00 per year Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: Hybrid remote in Plainfield, IL 60585
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Location:
Plainfield, NJ, United States
Job Type:
PartTime

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