Large Sporting Goods Retailer Customer Sales and Service Agent
New Today
This is a remote position.
What to Expect
• Respond to “Where is my order?” calls
• Assisting customers with product questions
• Placing new orders/volume orders
• Handling existing orders: returns/replacements
• Provide store-specific support
• Tracking shipments
• Gift Card/Loyalty Card support
• Dispositioning all calls
• Deliver first call resolution with white glove service
Capabilities of Top Performing Agents
• Have agents that are fluent, both written and verbal, in English
• Demonstrate a proven ability to deal with challenging customers and situations
• Are confident in their ability to achieve metrics
• Build and maintain strong working relationships through exceptional communication
• Provide proven problem-solving capabilities to deliver practical solutions
• Expertly navigate the Internet and demonstrate a working
• knowledge of Microsoft Office programs such as Outlook, Excel, and Word
• Type 25+ words per minute
• Demonstrate a working knowledge of a variety of sports and outdoor activities
• Have previous customer service experience within a call-handling environment
Requirements Please click this link for the Basic PC Requirements Computer Specifications
Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.
Benefits Select the company you want to work for within our client base.
Work from home
Flexible schedule
- Location:
- Mcallen
- Job Type:
- PartTime