Join to apply for the Lead Sales Associate, Discovery Shop role at American Cancer Society 2 days ago Be among the first 25 applicants Join to apply for the Lead Sales Associate, Discovery Shop role at American Cancer Society At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

POSITION SUMMARY:

Reporting to the Manager, Discovery Shop, the Lead Sales Associate plays an important role in supporting the daily operations of a retail resale store, contributing to revenue growth and ensuring an exceptional customer and donor experience. This is a leadership position, and core responsibilities include guiding and motivating volunteer staff to ensure smooth daily operations, assisting customers on the sales floor, and accurately operating the point-of-sale (POS) system. The Lead Sales Associate is also responsible for maintaining a clean, organized, and visually appealing sales floor, managing and processing incoming donations, and completing specific tasks as assigned by the shop’s Manager and/or Assistant Manager. This role is instrumental in creating a positive, customer-focused atmosphere while upholding the values and mission of the American Cancer Society.

ESSENTIAL FUNCTIONS:

Provide comprehensive support for daily store operations, including restocking merchandise, setting up visually appealing displays, assisting at the register, maintaining organized sales floors and fitting rooms, following opening/closing procedures, and performing routine cleaning tasks to ensure a welcoming shopping environment. In the absence of management, responsible for complete store oversight. 30% Assist shop leadership in recruiting, training, managing, and recognizing the volunteer workforce. Ensure that all volunteers provide an overall exceptional customer experience including welcome greetings, assisting with floor navigation, facilitating merchandise sales, ensuring accurate point-of-sale transactions, and offering carry-out support to customers' vehicles when needed. 20% Provide comprehensive donor support by receiving donations, assisting with unloading items from donor vehicles, placing donations in designated areas, issuing donation receipts, thanking donors and accurately processing each donation in accordance with organizational procedures. 20% Support shop leadership in the development and execution of strategic initiatives, Discovery Rewards (loyalty) program, promotional events, and budgeting guidelines aimed at achieving and surpassing annual Revenue and Net Income Goals. 10% Create social media content and other marketing campaigns assigned. 5% Communicate the mission of the American Cancer Society to customers and donors, while providing clear information about its toll-free helpline and the direct services available to the community. 5%

EXPERIENCE/QUALIFICATIONS:

Minimum Degree Required: High School Diploma or Equivalent Preferred Degree: Some college, including basic courses in business, mathematics, and economics is a plus. Years of experience: 3 years prior retail/service experience. Some leadership experience a plus (i.e. key holder, lead or above.) Driver’s License Requirement(s): Valid driver’s license not required but is a plus. Vaccine Requirement(s): As required by government agencies for those working with the public.

KNOWLEDGE, SKILLS, AND ABILITY:

Excellent communication and customer service skills. Strong leadership, communication, and organizational skills. Ability to multitask in a fast-paced retail environment. Microsoft Office Suite operational ability (Word, Teams, Excel, Outlook) Ability to learn and utilize retail software such as Point of Sale and reporting tools.

TRAVEL REQUIREMENTS:

Occasional, infrequent travel for store visits, team or regional meetings, and local donation pick-up as appropriate.

PHYSICAL REQUIREMENTS:

Frequent walking and standing and occasional sitting. Often bend, lift and move up to 25 pounds. Specific vision abilities required by the job include close vision, color vision, peripheral vision, depth perception, and the ability to focus. Use of hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; bend; talk or hear. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

The starting rate is $22/hr and this is a full-time position, working 37.5 hrs per week. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Non-profit Organizations and Hospitals and Health Care Referrals increase your chances of interviewing at American Cancer Society by 2x Get notified about new Lead Sales Representative jobs in Los Altos, CA . Palo Alto, CA $110,000.00-$120,000.00 2 weeks ago Manager, Sales Strategic Planning & Operations Sales Manager Lead with Passion in Custom Home Solutions Regional Vice President and General Manager, Field Sales Santa Clara County, CA $400,000.00-$500,000.00 13 hours ago Sunnyvale, CA $81,130.00-$169,840.00 2 weeks ago Technical Sales Manager – LiDAR Smart Applications (Silicon Valley) Santa Clara, CA $100,000.00-$160,000.00 1 month ago San Jose, CA $310,400.00-$465,600.00 1 week ago Senior Sales Business Development Manager Manager of Sales Operations and Enablement US Wireless Telecom Sales, Account General Manager, T-Mobile US San Jose, CA $170,000.00-$180,000.00 6 days ago Palo Alto, CA $135,600.00-$216,600.00 2 weeks ago Sales Enablement Marketing Manager, Small Business Marketing Menlo Park, CA $96,000.00-$143,000.00 2 weeks ago Palo Alto, CA $65,640.00-$109,200.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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