Benefits:

IRA w/company match 3%

Bonus based on performance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Guest Experience Sales Leader This isn’t a back-office, administrative role — it’s a front-line leadership position where your success is measured by how well you and your team do two things:

Delivering an outstanding customer experience

Meeting and exceeding sales and membership goals

Hand & Stone Massage and Facial Spa is seeking a Guest Experience Sales Leader who can inspire, coach, and drive a team to new levels of success. If you love leading people, celebrating wins, and creating memorable experiences for customers — this role is for you!

What You’ll Do • Lead daily huddles that energize and align the team. Lead by example, walk the talk. • Build, coach, and motivate a team to crush sales and membership goals. • Keep the customer experience at the heart of everything — from check-in to check-out. • Celebrate wins, recognize talent, and grow your team’s confidence and skills. • Roll out promotions, contests, and community events that bring the spa to life. • Own the numbers — track results and turn insights into action plans that win.

What We’re Looking For

• 2+ years of leadership experience (spa, retail, hospitality, fitness, or sales industries preferred). • A high emotional IQ motivator who thrives on coaching and team development. • Goal-oriented with a proven track record of driving results. • An excellent communicator who inspires positivity and accountability. • Someone who leads from the front desk and breakroom — not from the office.

Why You’ll Love It Here

• Competitive base pay + monthly and quarterly performance bonuses. • Benefits and employee perks. • Ongoing leadership development and training — shaped with your input. • A supportive, high-energy culture where wins are celebrated and your leadership makes an impact every single day.  Team outings.  Even a company cruise. • Room to grow — this role is a launchpad for ambitious leaders ready to step into broader multi-unit or regional leadership in the future as we have additional spas in our development plan.

Ready to lead, inspire, and grow with a team that loves what they do?