Overview Job Overview As a Cosmetic Sales Flex Colleague – also known as a Beauty Advisor Flex – you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You’ll serve as both an educator and a beauty expert – offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role. You’ll proactively grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service – always with the goal of exceeding expectations and achieving sales goals. By combining genuine hospitality, strong product knowledge, and a passion for beauty, you’ll help every customer leave feeling confident, cared for, and excited to return. Responsibilities Begin each day energized and ready to make an impact; greet teammates, help ensure the sales floor is clean and prepared, review sales goals, learn about new arrivals and top-selling items, and stay current on trends and promotions. On the floor, offer a warm welcome, make eye contact, and engage in personal conversations to build customer relationships and encourage repeat visits. Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves. Finish Strong by sharing Loyalty program benefits, ensuring customers have what they need, and ending with a sincere thank-you using the customer’s name. Support one another with honesty, care, and collaboration to better serve customers and communities. Strive to improve daily, achieve sales goals, and learn from teammates to deliver store results. Develop and manage a loyal client base through consistent follow-up and personalized service; acquire new customers and promote offers and product launches. Qualifications Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality. Ability to understand and communicate effectively with customers, co-workers, and supervisors; read and understand employment policies and safety rules in English. Deliver personalized beauty experiences by building relationships, uncovering needs, demonstrating product application, and educating on benefits and use of beauty products. Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits. Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools, participating in sales events, and staying up to date through training and vendor education. Meet and surpass daily sales goals by delivering exceptional service. Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience. Experience: at least 1 year of customer service or selling experience is required. Essential Physical Requirements This position requires talking, lifting, constant movement, standing, and reaching with arms and hands. Standing for at least two consecutive hours; lifting at least 25 lbs; stooping, kneeling, crouching, climbing ladders; reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and handheld equipment to perform job functions and process transactions. What We Can Offer You Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, including comprehensive health and wellness coverage and a 401(k) match. You will have paid time off and paid holidays, opportunities for continuous learning and leadership development, and the chance to engage with Colleague Resource Groups and volunteer opportunities. Some additional benefits we offer include : Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings. About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing our online shopping experience, buying in-style merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of memorable moments in people’s lives. Join us and help write the next chapter in our story – Apply Today!

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