Overview Be part of an amazing story at Macy's. Macy's is a long-standing retailer with a history of innovation and tradition, offering customers memorable experiences and a wide range of products. Job Overview Cosmetic Sales Flex Colleague — also known as a Beauty Advisor Flex — is the trusted expert customers turn to for beauty. You will create personalized, inspiring shopping experiences that build confidence and drive sales. You’ll educate customers, conduct product demonstrations, and provide tailored consultations, including makeup application and skincare recommendations. With strong product knowledge and trend awareness, you’ll introduce customers to new items and innovations that suit their needs and style. Building lasting client relationships is essential, with ongoing follow-up, virtual outreach, and personalized service to exceed expectations and achieve sales goals. By combining hospitality, product knowledge, and a passion for beauty, you’ll help every customer leave feeling confident, cared for, and excited to return. How our Beauty Colleagues spend their day Begin each day energized and ready to make an impact — greet teammates, keep the sales floor clean and ready, review sales goals, learn about new arrivals and top-selling items, and stay updated on trends and promotions to engage, educate, and sell with confidence.

On the floor, focus on the customer — provide a warm welcome, make eye contact, and build personal connections to foster customer relationships.

Maintain a shoppable space — recover the floor and fitting rooms, update signs and pricing, and support merchandise moves.

Finish Strong — share loyalty benefits, ensure customers have what they need, and thank them personally, using their name when possible.

Teamwork — support colleagues with honesty, care, and collaboration to better serve customers and communities.

Excellence as a journey — strive to improve daily, take pride in work, achieve sales goals, and learn from others to drive store results.

Flex Team Colleagues have minimum work requirements of 42 hours per quarter in the 1st–3rd fiscal quarters, and 60 hours in the 4th fiscal quarter. Hours and weekend shift requirements may change. Who You Are Flexible availability, including days, evenings, weekends, and holidays with dependable attendance and punctuality

Ability to: understand and communicate effectively with customers, co-workers, and supervisors

Read and understand employment policies and safety rules/procedures in English

Deliver personalized beauty experiences by building relationships with customers, uncovering needs, demonstrating product application, and educating on benefits and use of beauty products

Acquire new customers by opening credit accounts and sharing loyalty benefits

Drive sales and client loyalty by maintaining an organized and shoppable space, using clienteling tools, participating in sales events, and staying current through training and vendor education

Meet and surpass daily sales goals by delivering exceptional service

Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

At least 1 year of customer service or selling experience required

Essential Physical Requirements Talking, lifting, constant movement, standing, and reaching with arms and hands

Standing for extended periods, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching (including above eye level)

Close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and technology, including handheld devices and cash register systems

What We Can Offer You Join a dynamic, inclusive environment with competitive pay and benefits. We offer comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, leadership development, and opportunities to participate in colleague resource groups and volunteer initiatives. Additional benefits include:

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Access the full benefits menu online. About Us This is a great time to join Macy's. Whether helping a customer find the perfect gift, supporting operations, improving online shopping, or contributing to events like the Thanksgiving Day Parade, Macy's offers unique opportunities to be part of memorable moments. Join us and help write the next chapter in our story — Apply Today! This job description is not all-inclusive and may be amended. Macy's is an Equal Opportunity Employer. BEAUTY00

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